Store customers can now generate their renewal quote on demand directly from their Store account. Salesforce email template: * Store Self-service Renewal Quote Steps to download a renewal quote: * Log in to the Store account using the email address associated with the subscription. * Navigate to My Subscriptions. * Click…
Yes, the trial can be installed on multiple machines. However, each time the user switches to a different machine, reauthorization will be required. This differs from a standard license, which allows three active machines simultaneously.
Salesforce email templates: * Store - how to obtain banking information for bank transfer External Bank Transfer information * https://www.jmp.com/en/store/bank-transfer-instructions How to verify banking details: * Each store account has it's own unique banking information * Never share JMP's Bank of America banking…
Student Subscriptions additional information article Renewal: * 30 days prior to renewal, users are notified within JMP Student Edition * User can request access to JMP Student Edition 30 days prior to their current expiration. * The additional 12 month license will be added to the end of the current subscription…
Questions or concerns regarding commission from the JMP Sales teams should be directed to jmpcommissionsteam@jmp.com These questions/concerns are outside of the scope of JET.
Refunds for Store (eCommerce) subscriptions will no longer be refunded due to forgetting to cancel the auto-renewal. JET email template * Email Template Name= Store Subscription refund policy email* We regret to inform you that JMP Statistical Discovery LLC cannot refund this order. According to section 1.2 of the JMP…
Grace period * Subscriptions have a 14-day grace period Renewal information * If a customer renews their subscription past the renewal date (after JMP has expired) the new expiration date is based on the new date. * For example,* Original renewal date: Mar 15, 2025* Manual, late renewal order on: Apr 28, 2025 * The prior…
This is a JMP CPQ overview with links to some of our KB articles for additional details, information and potential Salesforce email templates. * Types of JMP Licenses * Can JMP be used outside the country it was purchased in * How can a customer receive non-current versions of JMP * Customer wants to pay with a Purchase…
CPQ (licensed through JMP via Sales team) * Contracts going through JMP systems * requires order over 6 JMP (standard) licenses - updated JAN2026 * see Products, Pricing and Sales Policies * Created by Business Operations * 2 Software administrators allowed - see article for additional details * JMP 18+ = 45 day grace…
As of 16MAY2025, the partner program is closed for new applicants. Any existing partner who wishes to remain enrolled in the partner program must be reviewed by the appropriate team each year. Only the most current release will be available to Partners unless approved and directed by the Sales Leadership team. JMP has long…
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