A customer is requesting a refund and has purchased through the store.
Send to accountsreceivable@jmp.com with the information below to request a refund on customer's behalf.
- Customer Name
- Order confirmation number
- Salesforce Sales Order or Contract number
- Reason for Refund
Inform customer refund process can take 3-5 business days.
Partial Refunds
Note: Accounts Receivable cannot process partial refunds. For example, if a customer needs to cancel 1 license from an order of 5, AR will refund the entire 5 licenses and the customer will need to repurchase the correct number of licenses.
