I have questions regarding invoicing information, where can I find information?

C_Kjellberg

The most current information can be found at https://community.jmp.com/t5/InsideJMP-News/Invoicing/ta-p/668919

1. How do I contact JMP’s Invoicing/Accounts Receivable group?

   1. You can write to JMP Accounts Receivable, or AccountsReceivable@jmp.com.

2.  Where is the JMP Finance Confluence page

   1. We have finalized our brand-new Confluence page, JMP Finance - Confluence (atlassian.net) which is filled with helpful information including FAQ’s, common forms, Finance 101 blogs, who to contact and when, and financial results pertaining to bonus payouts. 

3. What is Q2C or QTC?
   1. It stands for Quote to Cash, which refers to the sales cycle from quoting a customer to applying cash payments against invoices
4. Who do I contact if an e-Commerce (store) customer is requesting a refund?
   1. For US customers, you can write to JMP Accounts Receivable, or AccountsReceivable@jmp.com.
   2. Include the following information if possible: Customer Name, Customer ID (from Magento), eCommerce order number, Order date, Reason for refund, if related to tax refund, Tax Exemption documentation from customer
5. Can a customer be tax-exempt for an e-commerce transaction?
   1. No. JMP's threshold for considering tax-exemption is equal to the threshold of e-commerce. As such. customers must pay tax for orders through the Store.