How to change the email address associated with a My JMP account

Wendy_Murphrey

** September 2023 **

The ability for a user to change the email address associated with a My JMP account has been disabled.

 

To change the email address associated with a My JMP account, follow these steps.

1. Go to my.jmp.com and log in using the OLD (current) email address.
2. Upon logging in, click the click here link at the bottom to edit your information.
3. Click the Edit button.
4. In the popup, change your email address to the NEW email address.  As you type, another pop-up will appear that explains you will get an email at the NEW address to confirm the change. Dismiss that message and save your changes to the email address.
5. Check your email for the NEW address and follow the instructions in the email to confirm the change. 

After confirming the email change, you can refresh the my.jmp.com page to see the updated email address.

 

Important Notes:

• Before making a change, it is important to note that access to features are associated with specific email addresses.  Changing the email address associated with a My JMP account might result in less or different access. (Internal: Examples are loss of access to a Private Group in the JMP Community, software downloads and license files.)
• Following step 4 above, emails go to both addresses. The NEW address gets an email with a link to confirm.  Meanwhile the OLD email address gets a notification that says to contact TS if they didn't request the change.

Email sent to OLD Address to Inform:	Email sent to NEW Address to Confirm:

 

 

 

stan_koprowski

We have disabled the ability to edit an email address associated to a My JMP ID as of 31 August 2023.

This was done to prevent a duplicate contact by email addresses from being created and to reduce technical debt with error checking.