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What to do if a customer is unable to input a new serial number

Wendy_Murphrey

When a customer's subscription expires, sometimes JMP does not offer the ability to input a new serial number. For example, if their JMP serial number has expired and they purchase a new serial number. Launching JMP presents an expired message and no option to edit or enter a new serial number.

SOLUTION: In that situation, refer the user to JMP Note 689969.

Overview:

Below is an overview of the Subscription Reset tool. User will select the option that matches their operating system:

This tool will remove the prior serial number from the registry. After the tool has been run successfully, subsequent executions will result in an error:

Unable to reset JMP Subscription license

The next time JMP is launched, the activation dialog will appear and the user can enter the new serial number and activate.