Under SAS's updated Outlook and attachment security policies, emails sent to Salesforce Email-to-Case addresses such as sfadmin@jmp.com, support@jmp.com, or other Email-to-Case mailboxes like finance or security will be blocked, and no case will be created if the email or any attached file contains a restricted sensitivity label.
This applies to all emails sent from @JMP.com or @SAS.com addresses.
How to ensure your case is created
Before sending an email to a support mailbox, verify the following:
- Check the email label: Change the email’s sensitivity label to Business Use (the default for most JMP emails), Public, or Non-Business.
- Check attachments: Remove or relabel any attachments marked as Business Use - Internal Only, Confidential, or Restricted.
Please note that emails or attachments set to Business Use - Internal Only or higher will prevent the case from generating automatically.
For questions or assistance with case creation, contact the Salesforce Administration team at sfadmin@jmp.com.
