As we head into February, I want to reflect briefly on the User Enablement planning meetings we held in January. These were productive, energizing sessions that gave us valuable time together to step back, align across teams, and think deliberately about where we’re headed and how best to support JMP users as the business grows.
Recognizing the openness, energy, and thoughtfulness that everyone brought to those discussions is important. The willingness to engage honestly, challenge assumptions, and listen carefully to different perspectives made the conversations both productive and meaningful. I also want to thank the members of the User Enablement team who traveled to Cary and committed a full week to work together; having time and space for in‑depth, face‑to‑face discussion made a real difference.
A central theme throughout those conversations was expansion within our existing customer accounts, specifically, the expansion of JMP usage. That focus gives User Enablement both important opportunities and clear responsibilities.
First, meaningful expansion is only possible if our current users are finding real value in the software. If existing users aren’t successful, any effort to introduce JMP to additional users within an account simply becomes a reshuffling of licenses rather than true growth. This makes the quality of the user experience—onboarding, learning, support, and day‑to‑day use—foundational to everything else we do.
Second, as new users come in, we have a responsibility to ensure they are quickly introduced to the resources, guidance, and support available to them. Expansion only works if new users can ramp up successfully, connect with the right materials and people, and begin getting value from JMP early in their journey.
Over the course of this year, we’ll be making intentional improvements to user experiences and to how we communicate with users, with the goal of supporting both of those responsibilities. These improvements are designed to help users as they progress from new users, to proficiency, to efficiency—and ultimately to advocacy, reinforcing a broader culture of analytics within our customer organizations. The January planning sessions helped align us around that shared goal and around the role User Enablement plays in supporting sustainable growth.
With that foundation in place, this update focuses on how we’re carrying that thinking forward—where we’re refining experiences, strengthening communication, and translating our planning into concrete progress.
Technical Support
- Happy 10-year JMP-iversary to Sarah Seligman!
- In January, User Enablement Kickoff meetings were very productive, mixed with some fun. We also stepped out of our comfort zones with improv training hosted by the multi-talented Richard Zink!
- We congratulate all the Q4 Spotlight Award winners and 2025 Excellence Award winners, including User Enablement’s very own Stan Koprowski and Murali Anandamurthy!
- We welcome Sanie Fragata to the team on Feb. 3. Sanie is a recent graduate of Virginia Commonwealth University with a degree in Computer Science. He will be completing onboarding activities and training closely with Arn Cota and Jasean Rasnake as he prepares to support users with JSL, REST, Python, and data import. Welcome, SANIE!
Case of the Month: During the week of Jan. 19, many users were affected by a Microsoft 365 service degradation. This issue caused verification emails to be significantly delayed and unusable since the verification code is valid for just 15 minutes. Members of both Tech Support and Engagement reached out to affected users quickly to provide updated instructions and follow-up once Microsoft reported that the issue was resolved.
Customer Engagement
- New semester of school saw an increase in student cases in January.
- In early February, we will start supporting the discovery-europe@jmp.com email address in Salesforce. With this addition, JET will now monitor 18 JMP emails.
- First week of February, TS and JET will migrate to a new case layout, which will provide a more streamlined view that will improve efficiency and timeliness of resolving cases. Check out the Inside JMP Article on the new layout.
Education
- Happy 15-year JMP-iversary to Di Michelson!
- Changes coming this year to the US Hands-On Workshop schedule. We are retiring the two quality workshops (which will become available as recorded sessions in the Learn JMP space soon) and adding two workshops on predictive modeling topics: JMP into Decision Trees and JMP into Neural Networks. These will be rolled out to Europe later in the year.
- Please encourage people to sign up for the Discovery Summit Europe Workshops: Add-Ons. The Profiler workshops, one on Visualization and one on Optimization and Simulation, both led by Di Michelson, will be focused on helping users get more out of the amazing features in the JMP Profiler. There are also workshops for folks interested in Bayesian Optimization (by Chris Gotwalt), in control chart triage using JMP Live (by Annie Dudley and Praveena Panineerkandy), and in some AI-related Marketplace extensions (specifically, XGBoost, Torch, and the Assistant, by Russ Wolfinger).
- Keep using and recommending community.jmp.com/learn. We will continue adding content and improving the usability of this site, making it truly the ONE place to find all things related to learning in JMP. If you’ve got material to recommend, or see something missing, or want to request an update to content, or just want to give feedback, please use jmp.com/request and choose the “Learn JMP” option near the bottom.
- If you haven’t watched it yet, we gave an update at the JMP Company Kickoff about the huge effort from Education and others to grow the Statistics Knowledge Portal. You can learn more about that big project at the JMP Company Kickoff (57:35) and in this InsideJMP article.
Academic
Recap on Student Edition in 2025: We had 153,523 MyJMP registrations for the year, across 135 countries and all seven continents. Yes, that’s right, we have one academic researcher in Antarctica using JMP.
The Course Materials page (jmp.com/teach) has been updated to streamline access for all JMP academic users. 40% of our classroom users are not teaching a traditional statistics course (think unit operations, ecology, nursing, among many others), and the new format should be more attractive to these users by providing direct access to resources. Filters on the back end are available for our stat course users to find what they need.
The Learning Library (jmp.com/learn) has been updated with many new guides and videos, including several for data visualization featuring graph builder, and new ones for Generalized Regression, Generalized Linear Mixed Models among others. All guides reflect JMP 19.
Events
Hands-on Workshops for Americas and EMEA
Upcoming EMEA:
Upcoming Americas:
Getting Started with JMP Webinar in Spanish
Upcoming: Feb. 19
Getting Started with JMP Webinar in English
Upcoming: Feb. 5 and Feb. 20
Getting Started with JMP Webinars has been updated for JMP 19 with new Standardization Material created by Will Corley and Jason Williams.
Users Groups
Upcoming:
Norway JMP Users Group, Feb. 25
In progress:
Semiconductor JUG
Salt Lake City JUG
Mastering JMP – see upcoming sessions.
Get ready! Call for content opens Feb. 17 for Discovery Summit 2026 in Baltimore!
Community Updates
Two upcoming changes related to JMP Users Groups:
- All JMP Users Groups (Customer User Groups, Private Groups, etc.) will be consolidated into a single location to simplify both navigation and finding groups to which you belong or want to join.
JMP User Group events will be displayed amongst the learning events.
