Question about JMP supportQuick question for the group--
Is support@jmp.com still the right place to send support questions? I’ve reached out twice on the same topic over the past 2 months and haven’t heard back, and I’m trying to understand whether I should be using a different channel, or if I just need to approach the question differently...
Here's what I'm asking:
"Years ago I created an account on the JMP community, and posted a number of different things under my username, BHarris.
"Today, I went to log in, and it took me to the my.jmp.com login, where I used my current company email address, (new email), and it made me create a new username, BHarris2.
"Is there a way to merge those two accounts? I’d like to end up with an account with the email (new email) and the community handle (old handle).
"Thanks in advance!"
Sharing and Communicating ResultsRe: Question about JMP supportI would guess as that email is still found from JMP User Community / Support .
@Jeff_Perkinson @Ryan_Gilmore
Re: Question about JMP supportHi @BHarris. While the community platform does not support merging accounts, we can associate your new email address to your previous account - which I have done. Please sign out of the community then sign in again using the new email address. Your username should be BHarris (rather than BHarris2).
Yes, support@jmp.com is the correct email address. Do you have a case number for this issue as I was unable to find one based on your email addresses? Thanks.
Re: Question about JMP supportI never got a case number or any kind of response (unless it went to junk mail and was subsequently deleted). If it helps, my first message was sent on 10/16/25 at 3:28p (Central).
Adding the new email to my account worked, thank you!
