Our primary goal is to encourage customers to install and use the latest version of JMP®. This initiative is a management mandate designed to ensure our users have the best technology and are protected from modern software vulnerabilities.
When a customer requests an older JMP installer, please use the Service Cloud email template titled:
"Request for JMP 18 installers via My JMP"
While we prioritize the latest release, you may exercise your judgment to make exceptions in cases such as:
- Critical Defects: The current release contains bugs preventing the customer from performing essential tasks.
- Internal Compliance: The customer’s internal approval process has not yet cleared the latest release for use.
If an exception is granted, follow these steps to add the older installer to a customer's My JMP account:
- Find the JMP Software Administrator's record in Service Cloud.
- Scroll to the External User Audience field.
- Click the Pencil icon to open the editing dialog.
- Select the JMP [Version] Installer Access field from the "Available" list and move it to the Chosen dialog.
- Click Save.
The JMP Software Administrator's My JMP account will now be able to download the older installer.
