Customer success relies on more than just intuition—it requires direct insight from the people who use JMP every day. On Dec. 4, we officially launched the annual JMP global user survey, a critical tool designed to gather standardized feedback that will shape our future product and brand strategy.
This survey helps us to keep a pulse on our global user base, specifically measuring sentiment regarding both the JMP product and our brand.
If you interact with customers, they may mention receiving this communication. Here are the key details to help you verify the legitimacy of the email and answer any questions.
Survey details
We have targeted a sample of 50,000 global contacts selected from Salesforce, which includes active JMP users. This was not sent to leads or individuals not actively using the software.
The email is a legitimate email generated via Qualtrics, sent from no-reply@jmp.com. To support our global base, the survey is available in English, Chinese, Japanese, and Korean.
The survey will close on Dec. 31. Reminder emails will be sent automatically in the coming weeks to those who have not yet responded.
Questions?
If you have specific questions regarding the survey data or logic, or if a customer reports a concern, contact Taylor Ferguson (@Taylor_Ferguson).
Example of survey email:
