As we wrap up a busy and exciting quarter, we’re thrilled to highlight two major milestones for JMP and the User Enablement team. First, the launch of JMP 19 has been met with enthusiasm across our user base, with over 50 Wish List items implemented directly from user feedback. From new statistical capabilities to enhanced visualization tools, JMP 19 continues to deliver on our commitment to making data analysis more accessible, powerful, and intuitive.
Second, the Discovery Summit 2025 Early User Edition was a resounding success. With more than 1,500 registrants and nearly half attending sessions, we saw strong engagement—especially from new users, 41% of whom have been using JMP for less than a year. Di Michelson’s “Getting Started with JMP” sessions alone drew 458 attendees, underscoring the growing interest in JMP and the value of our onboarding resources.
These achievements reflect the hard work and collaboration across our User Enablement departments—from Technical Support’s rapid response to Student Edition issues, to the Academic Team’s expansion of learning resources, to the global outreach efforts through JET and our regional events. Read on for more highlights from each team.
Technical Support
Technical Support acted quickly to identify and offer a workaround to JMP Student Edition 19 users on the Mac. JMP Note Unable to authorize JMP 19 Student Edition on MacOS was written and provided instructions for all users who attempted to authorize JMP 19 Student Edition to resolve this issue and install JMP Student Edition 18.2.2. We look forward to releasing the fix in JMP Student Edition 19.0.1, which is expected 14Oct2025.
Case of the Month: 00235574 - Soon after JMP 19 was released, a user from a company with a domain authorization for JMP Pro reported that they were having difficulty authorizing JMP 19, although JMP 18 was working fine. Knowing that the user’s Software Authorization should work for both versions and not seeing anything unexpected in Salesforce, Jeff P. and I thought additional investigation by development was needed. Bobby Riggs reminded us that the error message had been updated for JMP 19 to include the product name and pointed out that this user’s message indicated there was no authorization found for JMP rather than JMP Pro. Sure enough, the user had launched the wrong product. Big THANKS to Bobby for being on top of the latest in authorization updates, and a shoutout to Daniel Powell and Hunter Weaver for the implementation!
Customer Engagement
The JMPChina@jmp.com email has been officially migrated to Salesforce, and JET is the primary point of contact for all inquiries. With the JMP China email migrated, the main AP emails are now under JET.
Since launching the other three AP emails at the end of August, we’ve had 75 cases come through to JET. Japan's email is the largest volume with 48.
Events
Discovery Summit 2025
Interesting Highlights from Discovery Summit Online:
- There were 1,561 total registrants, with 709 unique attendees joining sessions across both days—45.4% of registrants attended at least one session.
- Attendance breakdown: 593 on Day One, 303 on Day Two.
- When asked “How long have you been using JMP?”, 41% said less than 1 year, and 32% said 1–5 years.
- When asked, “Is this your first Discovery Summit Online?”, 87% said yes.
- Di Michelson’s Getting Started with JMP session on Wednesday, 9/24, drew an impressive 458 attendees.
Want to see which sessions your customers attended? Check out Ryan Cooper’s JMP Live report.
Registration for Discovery Summit 2025 in Austin, TX, is open – continue to share with your customers.
Discovery Summit Europe 2026
Call for Content will close on Oct. 16! Encourage your customers to submit a paper or poster abstract.
JMP Inspire
Updated JMP Inspire topic lists. Featured Topics for geos and strategic. Complete Topics for premier and strategic.
Featured Topics
• Faster engagement with seven ready-to-use topics.
• Topic descriptions emphasize value and benefits.
• For Geo Territories & Strategic Teams.
• No topic interest survey needed—sales teams build agendas directly.
• Streamlined event execution.
Complete List
• For Premier Accounts & Strategic Teams.
• Rewritten topic descriptions that emphasize value and benefits.
• Includes a topic interest survey to capture user interests.
• Supports diverse user levels, interests, and larger audiences.
Getting Started with JMP
Live webinar registration is available with multiple date options. Perfect for new users, anyone looking for a quick refresher, or those exploring the trial version.
Hands-on Workshops
Final Workshop Reminder: Last Chance for Your Customers!
Don’t let your customers miss out—this is their last opportunity to attend our remaining Hands-on Workshops for the year. Topics will be refreshed in the new year, so encourage them to take advantage of this valuable learning experience while it lasts!
Users Groups: Great networking opportunities!
• Europe Users Groups. Contact Maria Astals Seres or Chris Sanger for more details.
• Americas Users Groups, contact Robin Moran for more details.
• 09Oct25- Virtual JMP Pharma and Biotech Club Meeting
• 29Oct25 – Virtual Reliability Club Meeting
• 13Nov25- Virtual JMP Pharma and Biotech Club Meeting
• 10Dec25 – In-Person Phoenix JMP Users Group
• Upcoming meetings being planned: 03DEC25 In-Person Central OH JMP Users Group Meeting
Mastering JMP
Encourage your customers to register for Mastering JMP—a great way to boost their skills. Contact Gail Massari or Maria Astals Seres for more details.
Academic
Together with Chris Gotwalt and Phil Kay, Volker Kraft joined the 30th annual conference of the European Network for Business and Industrial Statistics (ENBIS) in Piraeus, Greece, attended by 180 attendees from industry and academia. The post-conference hands-on QbD workshop by Volker (with help from Chris) was well received. Phil presented a plenary talk after receiving his well-deserved 2025 Greenfield Challenge award (for sharing success stories in statistics with non-statisticians, e.g., by #DOEbyPhilKay on LinkedIn). Chris presented two talks, one about new features in v19 and one about Bayesian Optimization desirability functions, which set the stage for interesting discussions about (teaching) DOE and Bayes Opt.
JMP Student Edition is expanding further into the MBA program at the University of Pennsylvania’s Wharton School. Already used by over 2000 students each year in the college, the instructor of Applied Machine Learning in Business, who typically teaches with R, realized after the semester started that his current cohort of students did not have the background or desire to learn to code; they "just want to be able to use” machine learning methods once they graduate. After a demo of JMP Student Edition’s machine learning tools, the instructor has decided to switch to JMP mid-semester.
The Academic Team has developed 18 new One Page Guides (corresponding videos in development) for our Learning Library. New pages have been created for statistical methods and platforms, including ‘Generalized Linear Mixed Model’, ‘Generalized Regression’, and ‘Two-Sample Equivalence Test for Means’. The majority of the new guides are focused on data visualization and exploratory analyses. In addition to improving upon some existing guides for v19, new pages have been created for ‘Mosaic Plot’, ‘Treemap’, ‘Area Graph’, ‘Heat Map’, Scatterplot Matrix’, ‘3D Scatterplot’, ‘Parallel Plot’, and others. Video development and posting are expected to be finished and available by the end of October.
Community Updates
The Learning Library content can now be found in the JMP User Community! Special thanks to Gail Massari for her time and effort in making the content available where it will be automatically translated to JMP’s supported languages, available for Community searches/mentions, and another way users can find our learning resources.
Did You Know?
Over 50 JMP Wish List items submitted by users were implemented in JMP 19.
