Celebrating two years of the JMP Engagement Team!
It’s hard to believe, but the JMP Engagement Team (JET) just celebrated our second anniversary! It feels like just yesterday we launched in July 2023 with a small team of two, supporting the Americas via email and phone. Now, just two years later, we're a global team of five, and we're just getting started.
Our core philosophy from the very beginning has been simple: be customer-focused and welcoming. We’ve worked hard to live up to that ideal, and I'm incredibly proud of how far we've come in such a short time.
Here's a look at some of the milestones we've hit together:
- We started by supporting regional emails for the Americas and EMEA, and by the end of August, we’ll be adding regional emails for AP. This will bring us to a total of approximately 18 email accounts supported worldwide!
- We're on track to surpass our entire 2024 volume by early August, already trending more than 50 percent higher than last year. This incredible growth is a testament to the team's hard work and dedication.
- We’ve become a central point of contact for customer questions. If you're ever unsure where to direct a customer's inquiry, just send an email to info@jmp.com, and someone on JET will jump in to assist. If we can't answer it on the first try, we know exactly who to go to ensure your customer gets a timely response.
Beyond just emails and phone calls, we work closely with other divisions like Sales, Business Operations, Finance, and Marketing to help improve internal processes, all with a focus on enhancing the customer experience. The most common inquiries we handle are related to My JMP, contracts and licensing, sales, authorizations, and renewals.
The success of the JMP Engagement Team is best told through the words of our colleagues. We've gathered a selection of testimonials that showcase the team's impact, commitment, and professionalism in supporting both JMP employees and our customers. These quotes reflect the team's dedication and the crucial role they play in our shared success:
Your success is our success. We truly believe that. This is a journey we are on together, and we are here to support you. If you have any questions, please feel free to reach out to us at info@jmp.com to open a case. For more resources, you can always visit the JMP Engagement Team's Confluence page.
Here's to many more milestones ahead!
The JMP Engagement Team, a small group that started with just two members, marks its second anniversary as a global force dedicated to providing exceptional support and building strong relationships.
JMP NewsMarketingRe: Celebrating two years of the JMP Engagement Team!Best team ever! Thank you so much for all the support you provide to our customers and patience you have with all the teams! Congrats on a very successful two years!
Re: Celebrating two years of the JMP Engagement Team!We love the JMP Engagement Team, congratulations on a successful two years!
Re: Celebrating two years of the JMP Engagement Team!Congrats on a successful two years! And many thanks for all the help you've given our many Student Edition users.
Re: Celebrating two years of the JMP Engagement Team!JET is amazing! Finance absolutely loves our partnership with the team, working out issues together, streamlining case management...we thank you for all you do!!
Re: Celebrating two years of the JMP Engagement Team!Thank you for all you do, JMP Engagement Team! I am so grateful for the great work you do, and the wonderful humans you are. Congratulations on a great two years!
Re: Celebrating two years of the JMP Engagement Team!I am absolutely astounded by how many cases the team handles (and it keeps growing). Thank you for taking many of these issues/challenges off our plate so that the Sales teams can focus on selling!
Re: Celebrating two years of the JMP Engagement Team!Hey everyone, huge congrats! What a quick two years.
I’m bursting with pride and joy for all the amazing work you’re doing with our customers and staff to make sure we’re all doing our jobs like champs.
Re: Celebrating two years of the JMP Engagement Team!Grateful to have a wonderful "companion" team alongside JMP-TS, our engagement specialists are a wonderful asset and really are a key part of delivering a smooth experience for our customers.
Re: Celebrating two years of the JMP Engagement Team!Congratulations on a successful and incredibly busy two years! Thank you for all of your hard work.
Re: Celebrating two years of the JMP Engagement Team!Excited for the team to expand to additional parts of the world. What a successful endeavor!!!
Re: Celebrating two years of the JMP Engagement Team!WHOOP WHOOP!
Re: Celebrating two years of the JMP Engagement Team!I love working with JET!! They are so quick to respond and always so kind answering questions internally and externally. I could not do my sales job without them. Congrats on 2 very successful years! :beaming_face_with_smiling_eyes:
