It’s hard to believe, but the JMP Engagement Team (JET) just celebrated our second anniversary! It feels like just yesterday we launched in July 2023 with a small team of two, supporting the Americas via email and phone. Now, just two years later, we're a global team of five, and we're just getting started.
Our core philosophy from the very beginning has been simple: be customer-focused and welcoming. We’ve worked hard to live up to that ideal, and I'm incredibly proud of how far we've come in such a short time.
Here's a look at some of the milestones we've hit together:
- We started by supporting regional emails for the Americas and EMEA, and by the end of August, we’ll be adding regional emails for AP. This will bring us to a total of approximately 18 email accounts supported worldwide!
- We're on track to surpass our entire 2024 volume by early August, already trending more than 50 percent higher than last year. This incredible growth is a testament to the team's hard work and dedication.
- We’ve become a central point of contact for customer questions. If you're ever unsure where to direct a customer's inquiry, just send an email to info@jmp.com, and someone on JET will jump in to assist. If we can't answer it on the first try, we know exactly who to go to ensure your customer gets a timely response.
Beyond just emails and phone calls, we work closely with other divisions like Sales, Business Operations, Finance, and Marketing to help improve internal processes, all with a focus on enhancing the customer experience. The most common inquiries we handle are related to My JMP, contracts and licensing, sales, authorizations, and renewals.
The success of the JMP Engagement Team is best told through the words of our colleagues. We've gathered a selection of testimonials that showcase the team's impact, commitment, and professionalism in supporting both JMP employees and our customers. These quotes reflect the team's dedication and the crucial role they play in our shared success:
Your success is our success. We truly believe that. This is a journey we are on together, and we are here to support you. If you have any questions, please feel free to reach out to us at info@jmp.com to open a case. For more resources, you can always visit the JMP Engagement Team's Confluence page.
Here's to many more milestones ahead!
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