As we embrace the warmth of summer, it's the perfect opportunity for our academic team to reach out to researchers and engage them through our exciting summer series of webcasts. This season not only brings a chance to connect but also to share valuable insights and knowledge with our community.
Meanwhile, our Engagement Team is diligently working to consolidate public-facing email addresses, ensuring they serve as the "front door" for our business. This initiative will enhance our ability to respond effectively to inbound channels and provide seamless support.
A heartfelt thank you goes out to our Tech Support team for their unwavering efforts in keeping all of our users up and running. Your dedication is truly appreciated, and it plays a vital role in our success. Let's make this summer a season of growth and collaboration!
Technical Support
- For June, Authorization continues to be the highest volume case topic. Questions are most frequently related to users who are unable to authorize during the grace period. This is working as designed but is expected to be less restrictive in JMP 19.
- More Tech Support news:
Customer Engagement
- Received agreement from AP colleagues to migrate jmpasia@jmp.com, jmpjapan@jmp.com, and sales.korea@jmp.com into Salesforce and have JET be the front door for these emails. Over the next month, we will be working on the migration to SF. jmpchina@jmp.com will be in the next phase.
- The top areas for JET are My JMP, Contracts/licensing, and sales inquiry.
- Sage assisted with translations for Getting Started with JMP content for Chinese, Japanese, and Korean
Education
Our popular Statistical Thinking for Industrial Problem Solving (STIPS) course has a new home.
Events
Getting Started with JMP is now in Spanish!
Discovery Summit 2025
- Registration is open For Discovery Summit Online: Early User Edition, Sept. 24 and 25.
- Registration for in-person opens Aug. 5.
Hands-on Workshops
Dates for the remainder of the year are listed here with the ability to toggle between EMEA and US dates.
Users Groups: Great networking opportunities!
Europe Users Groups. Contact Maria Astals Seres or Chris Sanger for more details.
Americas Users Groups, contact Robin Moran for more details.
- Aug. 19: In-Person Bay Area JMP Users Group Meeting
- Aug. 27: Virtual Reliability Club Meeting
- Sept. 04: Virtual Pharma and Biotech Club Meeting
- Sept. 18: In-Person Albuquerque JMP Users Group Meeting
- Oct. 20: Virtual Pharma and Biotech Club Meeting
- Oct. 29: Virtual Reliability Club Meeting
- Nov. 6: Virtual Pharma and Biotech Club Meeting
- Dec. 4: Virtual Pharma and Biotech Club Meeting
Mastering JMP
Registration is open in the Americas and Europe. Contact Gail Massari or Maria Astals Seres for more details.
Academic
- During the summer break, the academic webinar series shifts focus to researcher-related topics (during the spring and fall, we focus on teaching-related topics). Our last session, Regression with Non-normal Response Data, attracted more than 100 attendees. Our next research-oriented webinar is Handling Non-independence with Mixed Models on July 9. More info at jmp.com/webinar.
- Kevin Potcner has been focused on statistics in semiconductor education with recent sessions at the University of Illinois and upcoming sessions at Stanford and Syracuse on Statistical Methods for Semiconductor Research and Manufacturing. Ross Metusalem gave a plenary talk at the Decision Science Institute’s Pedagogy conference, where he presented Teaching Statistics through the case method. The session utilized 3 academic case studies and promoted the JMP case studies library at jmp.com/cases.
- Upcoming academic conferences and talks are scheduled for,
- July 2-4. Eurovariety conference (Chemistry Education), Krakow, Poland.
- July 6-8 ESCAPE: European Symposium on Computer-Aided Process Engineering, Ghent, Belgium
- July 17-19 USCOTS: US Conference on Teaching Statistics, Ames, Iowa
Community
Mastering JMP has broached new topics this year – all problem-centered. They are designed for users, not prospects, and hopefully will help grow current accounts. A small group of SEs have driven the topics. We are trying to ‘reuse and expand’ demos they may have already given to specific accounts or to small groups in their territories. Suggestions about topics that can help Salespeople extend use at current sites are welcome! Contact Gail Massari.
Did You Know?
The top viewed Community Discussion posts in 2025
- How to make Regex case insensitive
- How to add value label to points?
- Delete duplicate rows
- Graph Builder - how to do 2 axis’s? (left and right)
- How can I split text in a column into multiple columns?
