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Customer Alliance Updates: JMP Live at JSR Micro, Bosch loves the Marketplace, BioNTech highlight and more

PLEASE NOTE: It may be easier to view this content in Confluence (link here).

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Welcome to the new Customer Alliance Bulletin – coming to your inbox on a monthly basis. Here, you’ll find links to the newest customer stories, quotes, and infographics as well as updates on all the many sales and marketing enablement initiatives our team owns. Anything marked CONFIDENTIAL. DO NOT SHARE is internal-only. All the rest (marked CUSTOMER-FACING) is approved for external publication – please feel free to post and share!

Customer Storytelling Updates

Exciting news! We now have a revised consent process for customer success stories and value documentation. Please visit the Storytelling & Value Documentation Sales Suport page in Confluence to find out more.

As many of you know, the consent requirements introduced last year to reduce risk around customer publications led to an unfortunate pause in our customer reference program. In response to the challenges we documented, JMP Legal has developed a more streamlined and accessible Version 2.0. We are confident this updated process will enable the Customer Alliance Team to resume impactful customer storytelling and strengthen our marketing collaborations. Here’s how the revised process works:

STEP 1: Users will be asked to sign a simple recording release form prior to participating in an interview.

• Interviewees can attest to the terms on their own behalf. We no longer need a legally authorized signatory at this stage.

• The entirety of the interview, transcript, and any edited storytelling we create from the recording can be shared internally within JMP. 

• We are in the process of digitizing this form so that it will be available to interviewees via QR code.

STEP 2: Users will be asked to secure a signature from an authorized signatory to release the success story outside of JMP.

• Prior to authorizing the publication of a success story, the customer’s internal stakeholders will be able to review the specific asset(s) they are approving.

• The form’s signatory will indicate whether the story is approved for publication externally and/or internally to the customer. 

• Logo use consent will also be secured as part of this step.

New Customer-Facing Resources

CUSTOMER-FACING

Video Success Story: CULMIUM ( share via YouTube | share via JMP.com )

Thanks to predictive modeling in JMP, a prominent glass manufacturer accurately forecasted selenium emissions levels from manufacturing processes, enabling the company to successfully reintroduce 100% of the dust back into the production process without compromising quality. This work, undertaken in partnership with consultancy Culmium, earned national recognition.

CUSTOMER-FACING

Video Success Story: JSR Micro (share via JMP.com | YouTube coming soon! )

JSR Micro uses JMP Live to integrate data from multiple sources—production, quality control, and environmental systems—to improve analysis, catch anomalies early, and ensure the highest product quality for semiconductor manufacturing. This streamlined, automated approach has significantly increased efficiency and the reliability of the final product for the customer.

• Takeaways

  • JMP Live has allowed JSR Micro to connect data spread across different systems. Mathieu Vanden Bulcke, Director Quality at JSR Micro NV told us: “We can tune exactly the way we look at the data, in the way we want and the way we need. With JMP Live, now we have a direct view on what is the data that is abnormal and needs focus. And we don't need to spend time looking at all the rest. So that's a huge gain in efficiency.”

  • Thanks to JMP scripting and the ability to automate processes, JSR Micro now has a regular review of their data. “To quantify the value of the improvements, we now miss less. So our customer also gets less issues with the batches” said Ruben Lenaerts, Quality Assurance Sr Specialist at JSR Micro NV. A process that was taking 15 minutes and was done 10 times a day, now takes 5 minutes, leading to more than 10 working days of time saved.

• Keywords: Semiconductor, Quality and Process Engineering, JMP Live, Manufacturing

CUSTOMER-FACING

Video Success Story: Bosch ( share via JMP.com | YouTube coming soon! )

At Bosch Mobility Solutions, a data-driven approach powered by JMP has advanced Six Sigma methodologies to drive manufacturing efficiency. Custom design of experiments has transformed how teams optimize product development to ensure consistent quality with smart decision making while significantly reducing time to market.

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• Takeaways

  • JMP allowed Bosch to define a new measuring method by using a standardized approach. “And by doing that, we could reduce the lead time for finding a new compound from eight months to one and a half months.” explained Marjoleine Wevers, Senior Process Development Engineer at Bosch.

  • Bosch have incorporated the Six Sigma methodology into their workflow. Marjoleine told us: “The nice thing about the Six Sigma methodology is actually that it is a statistical methodology, especially in combination with JMP, it doesn't use the gut feeling. It really looks at the data and how to improve the data. Now in the Marketplace, you have the Six Sigma add-in, you don't need to look for it anymore. You just go to one place and you can click on it. So it makes it very fast.”

• Keywords: Industrial Manufacturing, DOE, Six Sigma, JMP Marketplace

CUSTOMER-FACING

Introducing: ROI Infographics ( download from the Reference Index in Confluence | share via ReferenceEdge )

The Customer Alliance Team has created a new set of ROI Infographics that simplify success story takeaways into a single frame where value statements can be quickly and easily digested. See how JMP has helped companies like Novonesis, NXP, Dairygold, Regeneron, and so many more. These infographics can be published externally – and we encourage you to share them on LinkedIn.

CUSTOMER-FACING

Help Promote the JMP Summer Challenge: Motorsport Edition

• Invite users to sign up on JMP.com

• Check out the promo kit in Confluence

• Download the promo video

• Like / comment / reshare JMP’s post on LinkedIn

This year’s JMP Summer Challenge is all about the fast-paced world of international motorsport. In celebration of JMP’s partnership with telemetry expert and performance engineer Mirco Bartolozzi, Ph.D., we’re challenging JMP users around the world to a veritable data visualization grand prix.

Elite motorsport has a long history of data-driven decision making, both on and off the track, from aerodynamics and engine performance to tire degradation and pit stop strategy. JMP users previously unfamiliar with racing are likely to find fascinating parallels to their work in industry and academia.

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