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Python Access Issue while installing Packages

BHKReddy

Hello JMP Community,

Recently started using JMP and tried to access the Python and while installing the python packages, I am getting error like below.

Any support in resolving the below error is much appreciated. Refer below image along with code used and error.

Thank you

Accepted answers

All comments

jthi

Have you tried updating pip JMP is using?

Example from scripting index

import jmp

import jmputils
# update to latest version of pip and setuptools then install numpy & pandas
jmputils.jpip('install --upgrade', 'pip setuptools')
jmputils.jpip('install', 'numpy')

Paul_Nelson

I would also add the packager certifi to the list of packages.

jmputils.jpip('install --upgrade', 'pip setuptools certifi')

What version of JMP are you running?

BHKReddy

Thank you both @jthi and @Paul_Nelson for the prompt response.

I am using JMP version 18.2.1,

I have tried both options suggested above and still it shows similar error i guess or is it corrected?. Pls. refer below screen shot of the log.

jthi

Are you able to run pip outside of JMP? Could you possibly have some settings made by company IT to prevent accessing the hosts required by pip (firewall rules/network configuration)?

Mark_Zwald

Make sure you are able to access this site: https://pypi.org/simple/pip/

That seems to be the issue from the error message.

cgoggin

In my case, I was getting the same error code and the issue was similar to what Paul_Nelson described. I needed to get a Zscaler (corporate IT security program) certificate and add it to the cert file being used by the JMP Python installation.

Adding Custom Certificate to an Application-Specific Trust Store | Zscaler

Dahlia_Watkins

Try installing the package via Windows Command Line using trusted-host.

"C:\Program Files\JMP\<JMPPRO|JMP>\<version#>\jmp_python.exe" -m pip install --trusted-host=pypi.org --trusted-host=files.pythonhosted.org --user <module name>

E.G., installing numpy within JMP Pro. "C:\Program Files\JMP\JMPPRO\18\jmp_python.exe" -m pip install --trusted-host=pypi.org --trusted-host=files.pythonhosted.org --user numpy

Caution: note that this is insecure and can lead to other issues. The error occurs when attempting to access a package repository behind corporate firewalls. Please evaluate with your IT department before considering this as a solution.