If you would like to change your JMP software administrator, you can submit a request through the current administrator's My JMP page.
The steps are as follows:
- The current administrator opens the My JMP site in a browser and logs in with their email address.
- Click "Manage Software."
- Click the "Manage" link in the row of the product for which you want to change the administrator.
- Click the "Update Software Administrator" button.
Enter the required information in English (please also enter your name in half-width Roman letters) and click the "Next" button.
At this point the request will be sent.
- Make sure to note down the case number that appears on the next screen.
- Click "Next" again to return to the product management screen.
An email will be sent to the current administrator's email address with the case number, and one of our overseas staff will contact you by email shortly.
If you can't find the email, check your spam or email quarantine.
