Welcome to the latest User Enablement newsletter! This month, we'll delve into Technical Support trends, highlight Customer Engagement updates, and share exciting news about upcoming events, including the impressive response to the Discovery Summit 2025 Call for Content. We'll also touch on impactful activities within our Academic community. Don't miss this month's "Did You Know?" feature to enhance your Mastering JMP experience. Let's dive in!
Technical Support
- Authorization has been the highest-volume topic of cases for the month of April thus far. Users who are trying to authorize the software after the expiration date, which is not currently allowed, are leading the questions.
- More Tech Support news:
Customer Engagement
- Sage Piao has returned to Singapore after two weeks in Cary, getting to meet many people at JMP Reunion. Her second week was spent training on the tools and cases JET receives. On her return, she has started to review and respond to cases.
- Top areas that we responded to were My JMP, Contracts/licensing, and sales inquiry.
Events
Discovery Summit 2025
- Call for Content closed for Discovery Summit 2025; we had 117 submissions!
- Announcements will be sent to the submitters in mid-May.
- Once presenters have confirmed their acceptance, the list of presenters will be posted on the Discovery Confluence page.
Promotional packages are now available for Hands-on Workshops and Getting Started with JMP.
Users Groups: Great networking opportunities!
- JMP Users Group Meetings are being planned:
- Mid-June: Albany and Rochester, NY.
- Late summer and early December: Twin Cities.
- Dec. 3: Central Ohio.
- Summer an fall meetings: Virtual Reliability Club.
Mastering JMP
Registration is open in the Americas and Europe. Contact Gail Massari or Maria Astals Seres for more details.
Academic
- Kevin Potcner and Murali Anandamurthy provided a workshop on Analytics Transformation with JMP and a separate technology showcase session on Building and Evaluating Predictive Models in an Interactive no-code Environment at the recent INFORMS Analytics conference in Indianapolis, April 4-7. Results include 34 new leads, including several commercial ones and additional engagements with current users.
- Academic Ambassador Ross Metusalem and Systems Engineer Scott Allen recently teamed up to present several webinars for the Data Science Institute (DSI) in the University of Tennessee’s School of Natural Resources. The University of Tennessee is a major hub of academic JMP use, and through the DSI, the university provides data science training and research support for industry practitioners in the wood products and aligned chemical industries. Ross and Scott collectively presented three webinars covering an overview of JMP, basic modeling, and advanced machine learning for manufacturing applications. JMP has been invited to participate in the DSI’s annual fall conference later this year.
- Notable recent and upcoming workshops and campus visits include NIPER/Mohali, Indian Institute of Science, UC Berkeley, UTSA, Cambridge, and Stanford.
Did you know?
Did you know that you can now skip to specific sections of a Mastering JMP recording? With our move to Vidyard, we can add time markers that will allow users to jump to sections most relevant to them.
To use the feature,
- Start the video
- Hover over a blue circle to display a hint.
- Click the blue circle to move to that section.
This feature was first introduced with the Mastering JMP session titled, Centralizing Shared JMP Reports Across or Within Groups Using JMP Live.
Read last month’s newsletter, to learn how to insert a Vidyard video in a Community post.
Skipping to timestamps on Vidyard is going to be very useful, thanks!
