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Refunds for Store (eCommerce) subscription auto-renewals

Refunds for Store (eCommerce) subscriptions will no longer be refunded due to forgetting to cancel the auto-renewal.

JET email template

• Email Template Name= Store Subscription refund policy email
  • We regret to inform you that JMP Statistical Discovery LLC cannot refund this order. According to section 1.2 of the JMP Software License Agreement that was agreed to at the time of the initial purchase, “the Software license will renew automatically for one (1) additional Renewal Subscription Period unless: (a) either party provides written notice to the other party at least one (1) day prior to the end of the then-current Subscription Period that it intends not to renew; or (b) the Agreement is terminated as otherwise allowed herein.” Additionally, a reminder notice regarding the renewal was sent 14 days ago. Please let us know if you have any additional questions.

Acceptable Store refund Finance policy:

To remove Stored Payment information from store account:

JET email template:

• Email Template Name = JMP Store customer wants to cancel/remove auto-renewal payment information
  • Please visit store.jmp.com using your email address and select one of the below options.
    1. Remove the stored payment method:
       1. Once your order is complete, you can go to the "Stored Payment Methods" in your JMP Store account and delete the payment method you used during checkout.
    2. Cancel your subscription:
       1. Once the order is complete, you can cancel the subscription in the "My Subscription" section.
       2. Note: this does not impact your active JMP license which will remain valid until the end of the subscription period.
    We recommend option #1 since this option will send you a renewal reminder prior to the expiration date of the subscription. If you wish to continue using JMP, you can add a payment method for the renewal order. Once the subscription has renewed, all user assignments will stay intact. If you decide to not renew, there is no need to act on the renewal reminder and the auto-renewal will fail.

Refund request disputes:

• JET handles the first response to the request by answering with the provided template (Email Template Name = Store Subscription refund policy email) and attaching the renewal reminder(s).
• If the customer pushes back, JET will forward the request to Finance. Finance will decide to approve or deny the request.  
  • If Finance denies the request, then they will wait to see if the customer goes through with disputing the payment with their card provider. 

eCommerce