Customers in Japan should contact JMP Technical Support via email.
Email:jpnjmpsupport@jmp.com
When sending your inquiry, please include the following information. Also, please do not leave the subject line blank; instead, include a brief description of your question (e.g., "JMP Question: Procedure for Implementing Logistic Regression").
- Site number, or serial number
- Your JMP version
- Your JMP operating environment (e.g., Windows 10, Windows 11, macOS, etc., and their versions)
- For graphics-related issues, please provide the manufacturer and model number of your graphics card, as well as the graphics driver.
Please also refer to our page on using technical support .
[For JMP Student Edition]
If you are using JMP Student Edition, technical support is only available for inquiries regarding installation, JMP startup issues, and authorization.
[If you purchased a single-user license for JMP]
If you purchase a single-user license for JMP, you will need to register as a user beforehand to access technical support.
Furthermore, technical support is available for one year from the date of purchase, excluding issues related to JMP startup and activation. More than a year has passed since the single-user license version of JMP was discontinued, and although we had been accepting inquiries only regarding JMP startup and activation, this support ended on September 30, 2026.
Support for JMP 6 and earlier versions, including activation, ended on April 9, 2014.
