[If you are using an annual license or subscription]
Up to JMP 17, support was only provided for cases where JMP would not start or could not be installed. For JMP 18 and later versions, all support, including instructions on how to use the software, is provided. *1
[For JMP Student Edition]
If you are using JMP Student Edition, technical support is only available for inquiries regarding installation, JMP startup issues, and authorization. For information on JMP's features, please refer to the manual , FAQ, or the JMP User Community , or post your question there.
[If you purchased a single-user license for JMP]
Prior user registration is required to access technical support.
Furthermore, technical support is available for one year from the date of purchase, excluding cases where JMP cannot be launched or activation-related issues. More than a year has passed since the single-user license version of JMP was discontinued, and although we had been accepting questions only regarding JMP launch and activation issues, this support ended on September 30, 2026.
Support for JMP 6 and earlier versions, including activation, ended on April 9, 2014.
*1:
Your version of JMP may not support operating system versions other than those supported by your specific version.
