Salesforce Email Templates in JET - JMP Engagement Team email templates folder:
- JMP Store customer wants to cancel/remove auto-renewal payment information
If a customer does not want their JMP (store) subscription to auto-renew, they can do this one of the 2 ways listed below.
Direct administrator to login at store.jmp.com with their email address. Then they can select one of the options below
Remove the stored payment method
- Once your order is complete, you can go to the “Stored Payment Methods” in your JMP Store account and delete the payment method that you used to check out. See first images
Cancel your subscription
Once the order is complete, you can cancel the subscription in the “My Subscription” section. Under Actions, select the three dots (...) Cancel Subscription
This does not impact your JMP license which will remain valid until the end of the subscription period.
@C_Kjellberg What about the option to set the auto-renew from "1" or whatever number is listed there, to "0"? I guess that wouldn't remove the auto-payment info, but that would prevent the auto-renewal from happening right?
@PatrickGiuliano Correct, changing the user count to 0 will not remove any payment information. However, there would be no JMP product to renew. I think the best/safest option would still be #1.
