Welcome to the new year for JMP User Enablement!
As we enter this new year, we are thrilled to share our excitement about the revamped programs we have in store for you. User groups have proven to be an excellent way to engage users and generate valuable references for sales. We believe that fostering these connections will enhance your experience and provide greater opportunities for collaboration.
Additionally, JMP Inspire is receiving a fresh burst of energy this year. We encourage you to reach out to Kathy Walker to explore how you can take advantage of this revitalized initiative.
Key highlights
- 2024 in Review for Tech Support and Engagement: Over 20,000 cases closed, with Tech Support handling 10,588 and Engagement managing 9,535. We expanded our reach by attending meetings with various groups and introduced Tech Support at 20 workshops.
- Tech Support News: Recent updates include links to JMP Notes, Jira tickets reported by Support, and JMP Support Reports available in the User Enablement space.
- Learn JMP Hub: An update is underway for the Learn JMP home, with an audit of educational content completed. We are also enhancing content organization and presentation.
- Upcoming Events: The Academic Spring webinar series starts on Jan. 23, with various academic events scheduled throughout the spring.
- Discovery Summit Europe: Registration is open for the event happening March 11-13 in Berlin, featuring educational sessions, keynote talks, and opportunities for feedback.
- Hands-on Workshops: Registration is open for both Americas and EMEA Hands-on Workshops, with various topics covered.
- User Groups: Great networking opportunities are available through Europe and Americas User Groups, with several meetings scheduled throughout the year.
- Mastering JMP and Getting Started with JMP: Registration is open for upcoming webinars in both Europe and the Americas.
We look forward to an exciting year ahead filled with opportunities for learning, engagement, and collaboration. Let's make 2025 a remarkable year together!
Technical Support
2024 in Review for Tech Support and Engagement:
- More than 20,000 cases closed
- Tech Support - 10,588
- Engagement - 9,535
- Staffed Discovery in Europe and Cary
- Introduced Tech Support at 20 workshops
- Wrote blogs and KB articles for internal and external use
- Expanded our reach internally by attending meetings with other groups both inside and outside of User Enablement including at least quarterly meetings between Engagement and Inside Sales, Store development, and colleagues in Japan.
More Tech Support news:
Customer Engagement
Events
Discovery Summit Europe, March 11 - 13 in Berlin: Registration is open
What can attendees expect?
- Educational sessions in customizable tracks are offered by JMP Education.
- Engaging keynote talks from a lineup of leading industry experts.
- Opportunities to provide feedback and to advise future versions of JMP.
- Paper and poster presentations traversing a variety of topics such as DOE, data visualization, quality and reliability, and predictive modeling.
Discovery Summit 2025
Calling all innovators! Discovery Summit 2025 is happening Oct. 21-24 in Austin, TX. Start brainstorming your ideas now, as Call for Content opens on Feb. 18 and closes on April 22. Encourage your customers to submit papers and posters!
Hands-on workshops:
Registration is open for Americas Hands-on Workshops. To promote, see this Confluence page. Contact Kirsten Crannell for details.
Registration is open for the Jump Into DOE EMEA Hands-on Workshop on Feb. 6. Contact Maria Astals Seres or Chris Sanger for details.
Users Groups: Great networking opportunities!
Mastering JMP
Registration open for Europe. Contact Maria Astals Seres for more details.
Registration open for Americas. Contact Gail Massari for more details.
Getting Started with JMP
Registration is open for Americas Getting Started With JMP webcast. These will be hosted twice a month. For details, see this Confluence page or contact Kirsten Crannell.
Learn JMP Hub
An update is underway for the Learn JMP home, with an audit of educational content completed. We are also enhancing content organization and presentation.
Academic
- In the first three weeks of January, we’ve seen more than 14,000 Student Edition downloads!
- The Academic Spring webinar series kicked off Jan. 23 and is offered every two weeks throughout the spring. These are academic teaching focused but often attended by commercial customers as well. If you work with internal trainers at an organization they may want to know about them, send them to: Academic Webinars
- We will be attending and presenting at the following academic events this spring,
- INFORMS Analytics, Indianapolis, April 6-7
- IISE Institute for Industrial and Systems Engineering, Atlanta, May 31-June 2,
- Academy of Marketing Science, Montreal, May 21 -23
- US Conference on Teaching Statistics, Ames, IA July 17-19
Community
A (brief) year in review
- The Discussions area of the Community had a 25% increase in views.
- There were 152 blog posts.
- InsideJMP news had a 21% increase in video views.
- Registrations increased by 20%
Did you know?
In the Blogs and Learn JMP section of the Community, you can filter by multiple criteria, making it easier to find the content you need. We plan to incorporate this filtering capability into other parts of the Community in 2025.
