User Enablement insights: Focus on 2025

Jeff_Perkinson

Happy New Year!

As we start this new year, I am filled with excitement and optimism about the opportunities ahead for our company and each of us. It is a time for new beginnings, fresh ideas, and renewed commitments to our mission.

I am excited that our User Enablement team will meet in Cary next week to kick off the year with planning and brainstorming sessions. Our focus is clear: to ensure every JMP user has all the tools they need to get all the value out of JMP that they can. This is our mission, and together, we will continue to innovate and provide unparalleled support to our users.

Let's embrace this new year with enthusiasm and dedication as we continue to drive success and value for our users. I am confident that we will make 2025 a remarkable year for JMP.

Technical Support:

• Technical Support and JMP Engagement will have a skeleton crew available for critical issues during the Winter Holiday. We are so appreciative of the partnerships we have had with all development and business areas of JMP for 2024!
• More Tech Support news:
• Recent JMP Notes
• Jira Tickets reported by Support in the last two weeks
• JMP Support Reports are available in the User Enablement space in JMP Live Sales.

Customer Engagement:

• Engagement Reports

Events:

Hands-on workshops:

• Americas Hands-on Workshops have been revamped for 2025 and are now open for registration. For all the information you will need to promote these events refer to this confluence page. Contact Kirsten Crannell for more details.

• Key Takeaways
• Registration open to all JMP Users
• Workshops have been shortened from 3 hours to 1.5
• Removing Jump into Quality and adding Jump into Gauge Studies and Jump into Control Charting
• Europe Hands-On Workshops
• Jump Start With JMP 04Feb25
• Jump Into DOE 06Feb25

Users Groups:

• Europe Users Groups. contact Maria Astals Seres or Chris Sanger for more details.
  • Scripters Club 22Jan25 and 19Feb25
  • DOE Club, 18Feb25 and 06May25
  • Norway Users Group, 24Feb25
• Americas Users Groups, contact Robin Moran for more detail.
  • Phoenix JMP Users Group , 28Jan25 
  • Being planned
    • Bay Area JMP Users Group Meeting, 11FEB25 
    • SoCal JUG, week of Feb 10

Getting Started with JMP:

Americas Getting Started with JMP Webcast will be hosted 2x a month and registration is open up until April sessions. For all the details check out this confluence page. Contact Kirsten Crannell for more details.

Discovery Summit 2025

• Calling all innovators! Discovery Summit 2025 is happening October 21-24 in Austin, TX. Start brainstorming your ideas now, as Call for Content opens February 18 and closes April 22. Encourage your customers to submit papers and posters!

Academic:

• The new MyJMP Student Edition process (outside of store) is live and appears to be functioning well.
• New FAQ’s for Student Edition are now published and address the common question we get from prospects and users.

Community:

We are in the process of re-designing the Discovery Summit website to conform with the JMP Brand and make it easier to find presentations from past Summits.

In early 2025, a math equation editor will be available when creating/editing a post.

Did you know? (Screenshots attached if you need them)

You can change the playback speed of a video in the Community.

1. Start then pause the video.
2. Right click in the video.
3. Select Show All Controls.

1. Click the vertical ellipsis
2. Select Playback Speed

1. Select a speed