With the shift in seasons and individuals transitioning back to work and school after the summer break, there has been a noticeable increase in inquiries and support cases directed towards Engagement and Tech Support. Simultaneously, there has been a rise in visits to the Community platform and active engagement with the array of resources available to our users.
During the previous week's Discovery Summit Early User Edition, over 1000 individuals registered for the event, with more than 200 actively participating. The level of enthusiasm displayed by our users in these forums is truly inspiring. A special acknowledgment goes out to the Global Events Team and the User Enablement staff for their dedicated efforts in ensuring the success of this event.
Please find detailed updates on these key highlights below, and do not miss the "Did You Know" section at the end, showcasing how we leverage analytics to propel our achievements.
- Tech Support and Engagement: Working on a smoother RPS process designed to reduce queries from blocked users.
- Education: New JMP/Python training materials available for Python enthusiasts.
- Academic: Over 20,000 downloads of JMP Student Edition. Workshops at top universities for a learning journey.
- User Events: Hands-On Workshops and Mastering JMP sessions and other upcoming events.
Technical Support and Engagement:
Get to know members of Technical Support and Engagement at Discovery Summit 2024! We look forward to participating in Meet the Experts sessions.
Engagement is working on improvements to the RPS process to reduce the number of questions from blocked users. Keep an eye out for more details!
More Tech Support news:
Events:
Hands-On Workshops:
Mastering JMP:
Users Groups:
- Registration is open for many Europe Users Groups meetings this fall. Contact Maria Astals Seres or Chris Sanger for more details.
- Upcoming Americas Users Groups are in the planning stages and no registration links are available yet. Contact Robin Moran for more details.
- Portland JMP Users Group Meetup is Oct. 24. This is a social event for local JMP users to reacquaint themselves with each other.
- In-person Portland JMP Users Group is Nov. 14.
- Virtual Reliability Users Group is Nov. 14.
- In-person Bay Area Users Group is Dec. 3.
Academic:
- In October, Academic will participate in the AIChE (Chemical Engineering) and INFORMS annual conferences.
- On-campus workshops by Academic Ambassadors were held at UT-Knoxville, Vanderbilt, Boise State, Univ of Ghent, NIPER Ahmedabad over the last two weeks.
Public Courses:
- Due to several customer requests, the JMP® Pro: Predictive Modeling course has been added to our November calendar. Registration is open for customers and staff. Contact Di Michelson for more details. Currently, 42 students are signed up, but we can accommodate more -- advertise freely!
New content:
- JMP/Python training materials (videos and FAQ) are now available at community.jmp.com/python. Please share this link with customers who want to learn more about using Python with JMP. Thanks to Education Intern Brad Norris for creating these resources!
- The Learning Library has one page guides and minute videos that feature six new user-requested topics, including Python Integration, SEM, Survey Analysis (Crosstabs), Survival Analysis (Kaplan-Meier), Preferences and Presets.
Academic:
- JMP Student Edition: We have eclipsed 20,000 downloads in the store since launch. More than 1,500 universities have participated in 92 countries. Top five downloading sites include Clemson, UPenn-Wharton, Ohio State, Alabama-Birmingham, and UC Irvine.
Discovery Summit Events:
Discovery Summit 2024: Workshops are offered on Monday, Oct 21. Interested customers can sign up for a maximum of two workshops, at $100 each. There are six topics customers can learn about:
- Tips and tricks.
- The basics of scripting.
- Improving production scripts.
- Checking and responding to broken assumptions in regression.
- Nonlinear and Fit Curve.
- New JMP Pro 18 features in Functional Data Explorer.
If you’ve got customers building production scripts, be sure to let them know about the opportunity to attend the session on improving production scripts – they can bring their problems and get help from experts, both in that session and in the days that follow at the Discovery Expo.
Discovery Summit Europe 2025
Fun Facts
Here are the top 10 most viewed content posts in the Learn JMP space in the Community so far in 2024 (five are on-demand courses and five are individual STIPS videos):
- Getting Started with JMP: On Demand (34,000 views in 2024)
- 5 individual STIPS videos (A 2-Sample t-Test, Conducting a Gauge R&R Analysis, Calculating CIs, Creating Histograms, and Performing a Paired t-Test) (between 3,300 and 8,600 views in 2024)
- Intro to the JMP Scripting Language on-demand course (8,000 views in 2024)
- SPC on-demand course (7,100 views in 2024)
- Statistical Decisions Using ANOVA and Regression on-demand course (5,400 views in 2024)
- Custom DOE on-demand course (4,600 views in 2024)
In August and September, there’s also been an uptick in interest in “Collaborating Using JMP Live” (870 views since Aug. 1) and “Organizing Tables and Preparing Your Data for Analysis” (740 since Aug. 1), both Mastering JMP recordings.
Did you know?
We use the Analytic Capabilities to compare data across the various sources in User Enablement. Here’s a graph comparing the Community posts created by JMP users vs. the content created by us (JMP). This is the start of determining the answer to the question, “Are we providing content that aligns with users' needs?”
