JMP Technical Support in July 2010As Sept. 4 approaches, we bid farewell to a beloved member of the JMP family, Analytical Technical Support Engineering Senior Manager Duane Hayes (@Duane_Hayes). A cornerstone of JMP Technical Support, Duane's unwavering commitment and exceptional leadership have left a mark on the company and its users.
Duane’s journey at SAS began more than three decades ago, and throughout his tenure, he has consistently demonstrated a passion for helping others. His team, under his guidance, has become renowned for their expertise, responsiveness, and dedication to providing outstanding customer service to JMP users.
Duane and his team in August 2024His colleagues and users alike have benefited greatly from Duane's insights, mentorship, and steadfast support. His ability to navigate complex technical issues with ease and his knack for explaining complex concepts in a clear and understandable manner have earned him the respect and admiration of many.
“Duane has spent most of his career at JMP creating a talented team of statisticians and systems experts,” Principal Technical Support Engineer Bobby Riggs (@Bobby_Riggs) said. “The atmosphere and work-life balance under Duane are unparalleled. He brings us all together as a family and makes work enjoyable. He is a great leader, skilled statistician, and truly a role model for all of us. JMP Technical Support is well-equipped for the future thanks to Duane’s guidance and leadership.”
Wendy Murphrey will lead the charge
Duane leaves behind an extraordinary legacy at JMP that will be felt for years to come. Following Duane’s retirement, Wendy Murphrey will lead JMP Technical Support.
“I’ve had the honor of working with Duane for many years,” Wendy (@Wendy_Murphrey) said. “During that time, we’ve had many good laughs over the occasional outrageous customer request! And he’s talked us off the ledge at times, too. His many kindnesses, from taking care of plants to bringing meals when we welcomed a new member of the family, will never be forgotten. I will always be grateful to Duane for his leadership and guidance – but mostly his friendship. I look forward to hearing all about his new adventures and hobbies!”
As Duane embarks on this new chapter of his life, we extend our heartfelt gratitude for his invaluable contributions to JMP. His legacy will continue to inspire us all.
John Sall shares kind words at Duane's retirement party Aug. 21.
Thank you, Duane, for your exceptional service and dedication. Please share your well wishes and stories in the comments!
JMP staff recently celebrated Duane’s years of service, shared stories, and offered him their congratulations. You can see all the photos from the event here.
JMP staff and friends wrote down words that describe Duane. Mandy Chambers was kind enough to create a JMP Word Cloud using these words.
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