- Ltihium + Spredfast merger whould help integrate marketing and customer care
- Meg Hahn has talked about a licensing scheme for SMM for Community users that makes it more useful to us
- We might want to revisit their SMM or other solutions once they get things done
- New GROUPS functionality
- Allows mods to change style and layout, etc
- Integration of community elements within sites via html components "widgets." (Meg Hahn)
- Groups & Community widgets are early access program items
AUTODESK -- how to advocate community activity
- Olivier.loport@autodesk.com
- katinka.sante@autodesk.com
- http://forums.autodesk.com
- http://autodesk.com/expert-elite/about
- Expert Elite program
- Quality not just quantity
- Nomination process
- Physical welcome kit / Concierge pack
- Badge
- Expert Elite alumni
- Welcome reception
- Lunch with execs
- All day summit
- Expert Elite lounge in the Community
- Video: Why should I join the Community? By Expert Elites / or Employees.
- Get fast replies. In your language. (Give stats).
- Case Prevention & Increasing revenue
- Employee answers forum training
- Assign certain people to at least 50% on certain boards
- Recognition (and rewards?)
- Automatically ping certain employees who are specialist in certain areas if keywords are met?
