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JMP Security/Vulnerability Requests

All questions regarding vulnerabilities or security concerns need to be directed to the Due Diligence Questionnaire (DDQ) Global Support team.  Please follow the steps below to submit vulnerabilities or security concerns to DDQ:

1. Please ensure the following information is in your Technical Support/Engagement case:
   1. Customer name
   2. Account information
   3. Email address
   4. Customer’s inquiry
      
      
2. Create a related case for DDQ. 
   1. In the Sales Force case system, find Related Cases in the lower right, click on the blue down arrow, and select New.
   2. In the New Case window, select JMP DDQ and click Next.
      
      
3. Complete the JMP DDQ New Case information. 
   1. Add the customer’s concern in the description box. 
   2. Set the Case Priority as Medium. 
   3. Click Save to submit the case to JMP DDQ.

JMP DDQ will work directly with the Technical Support/Engagement agent.  Monitor the new JMP DDQ case number or the notification utility in the Sales Force case system to see when JMP DDQ replies. 

 

If JMP DDQ decides it is necessary, they will work directly with the customer to resolve the customer’s concern.