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Student with issue accessing the software

Hello to anyone who can help me,

I teach a class that uses SAS JMP 18. One of my students is receiving the following error message when trying to start the software:

The student is located within the United States. Any ideas on what could be causing this or a way to correct this?

Any help appreciated. Thank you.

Windows

Re: Student with issue accessing the software

Please contact your local JMP Sales rep, or JMP Support

see @C_Kjellberg response below

Re: Student with issue accessing the software

Everyone creating a My JMP ID is subject to screening for applicable export restrictions regardless of country. This is a part of our process for ensuring we stay compliant with US Government regulations. The message the user receives directs them to complete a form which they will find when they select "request a review." Please direct your student, or anyone who receive this message, to complete the form.

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