We're excited to announce that the jmp.com/request form is getting a makeover! With this new form, getting the help you need is easier and faster than ever. Say goodbye to lengthy forms and manual routing!
Our new system uses something called "automated routing" to get your request to the perfect team right away. Here's how it works:
1. Open the jmp.com/request form.
2. Under "Type of Request," choose the category that best describes your need:
- General Web/Design | AEM Support
- Writing | Copyediting
- InsideJMP | Blog | Social Post
- Video Upload/Editing
- User Reference
- Sales Enablement Resources
- HubSpot Support | SEO
- JMP Inspire | User Groups
- JMP User Community
This selection acts like a magic sorting hat, automatically sending your request to the most qualified team to assist you. Still not sure which type of request to choose? No worries! We've included a helpful list and a complete guide inside this confluence page for your reference.
3. Include a short summary of your request, and select the date you'd like your request fulfilled. If you have a document to attach you can add that as well.
Please note: Not all JMP teams use the jmp.com/request form. If you need help from a team not listed above, like Salesforce support, JMP Legal, or Tech Support, you'll need to reach out to them directly.
We hope this new and improved system makes getting the help you need at JMP a breeze!
NOTE: Video submissions are now being handled by this form as well. The video team previously used the jmp.com/brightcove redirect. This link still works, but now points to the updated Jira form. When submitting a video request, there is additional information that is still required. Please see the Confluence page for details.
