JMP Clinical continually prompts the user for authorization.Customers who have authorized production JMP Clinical after using JMP Clinical Early Adopter will encounter authorization issues. One known symptom is where production JMP Clinical will continually prompt the user for authorization despite entering the requested information. This issue occurs when someone has authorized production JMP Clinical after previously authorizing JMP Clinical Early Adopter. Both products store the license information in the same locations on macOS and Windows machines.
To resolve on Windows navigate to the Windows registry.
- Type regedit.exe in your Windows Search (Type here to search).
- Open the regedit.exe.
- Navigate the folders on the left pane, Computer\HKEY_CURRENT_USER\Software\JMP\JMPCLINICAL\18.0\License
- Right-click the License folder and choose Export.
- Export/Save the License key to the user's machine as a backup.
- Delete the License key.
- Restart JMP and have the user complete their authorization.
To resolve on macOS.
- Click the user's desktop.
- Click Go > Go to Folder.
- Type the path ~/Library/Application Support/JMP/JMPClinical/18.
- Rename the license.plist to @license.plist.
- Restart JMP and have the user complete their authorization.
Caution: If you do not have experience working in the Windows Registry, it is strongly recommended that you seek the services of an IT Professional when following these instructions. We also strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Please make sure you modify only the keys specified in these instructions. For detailed information on backing up the Windows Registry, please see Microsoft KB Article 322756.
Re: JMP Clinical continually prompts the user for authorization.Has a Jira issue been created for this?
Re: JMP Clinical continually prompts the user for authorization.Yes, there is a JIRA. See JMP-20217.
