I'm not sure if this is the correct avenue for my.jmp.com requests. If it's not, I'm happy to re-submit to the right place once I learn what that is.
What inspired this Wish List Request?
A desire to make it easier and more personal for customers to buy after talking with IS/AE
Please describe the new or improved feature or solution you would like to see.
Mock-up of conversation:
Potential Customer: JMP looks great, and you say it's only $1,250 per person per year. I'm sold. How do I purchase 3 licenses?
I.S. Guru: Easy! Please just use this link, and verify that the information is correct. Once you enter payment information, you can download and start using JMP immediately.
Potential Customer: Wow, it's so easy to do business with you. I wish every company was this great.
What would the value be to you and/or other users if this new feature is provided?
The customer provision stream is extremely important in ensuring transactions close. The easier it is for people to purchase, the better. This just makes it that much easier and more personable.
Is this an external customer request?
No
Is there a competitive software package that has this feature or solution that we should be aware of?
No?
Will this impact a renewal, expansion, or adoption at a customer, and does this put an account at risk if we do not address this?
Not really, it's just one of the "delights" from the Kano model that make customers happier.
