1. To turn off the non-terminating case loop, click on the button below next to “Send New Case Email” to toggle it off:
2. Then click the Next Button
3. Finally, click the Finish Button
4. The Queues page that you are on will refresh and the current status will be shown as “Don’t Send” (toggle button grayed out).
4b. Wait at least 2 minutes (5 to 10 minutes is the recommended wait time to ensure the loop is fully stopped). This will effectively stop the auto-looping of the culprit Case.
5. To re-engage the autoreplies to functionality, toggle the radio button back on to the “Send” Position, then click Next:
6. Then click Finish to complete the request.
7. Your Queues page will refresh and reflect the current state (restored with email autoreplies turned back on):
NOTE 1. Changes made to turn on and off email autoreplies by toggling this feature will apply to ALL Case queues at the same time. Queues cannot be adjusted independently.
NOTE 2. Please notify the broader team if engaging in this process, either by emailing the TS-JMP General email distribution or posting a message in MS-Teams to one of the General communication channels (or similar).
