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We're growing! The JMP Engagement team

For many years, the SAS Customer Engagement Center (CEC) has provided exceptional customer support to JMP for inbound requests for a variety of topics.

As JMP transitions away from our reliance on SAS resources, we have an opportunity to create a team that will begin receiving these JMP inquiries and set up processes that are aligned with our JMP culture, needs, and goals.

Customer Engagement Manager Wendy MurphreyCustomer Engagement Manager Wendy Murphrey

The JMP Engagement team, which will be led by Customer Engagement Manager Wendy Murphrey (@Wendy_Murphrey), will act as the ‘front door’ to JMP. “Our focus will be on welcoming, friendly interactions so that even digital communication methods, such as chat and email, feel human,” she said. Murphrey has many years of experience in Technical Support, starting at SAS in 2000 as a Technical Support Analyst and, in April 2013, taking on leadership responsibility as a Tech Support Team Lead.

The newly created team will receive inbound requests from a variety of communication channels that will then be consolidated and managed through Service Cloud, JMP’s case management system. This will ensure accountability and timely responses while providing a consistent user experience.

“In the coming months, we will begin growing the team by adding several positions and consulting with JMP departments that we work closest with to develop new, efficient processes,” Murphrey said.

If you have questions or feedback or know someone who could be a good fit for the JMP Engagement team, please contact Wendy Murphrey.

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JMP's newest team will be led by Customer Engagement Manager Wendy Murphrey

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