Could someone from Corning post a "how to" for JMP upgrades? I know I've seen this before, but I couldn't find any info in my email or other places I might have filed my own records. My attempts to update to JMP 17 after seeing the exciting new features in yesterday's class were very confusing. The Click3000 software page wanted a charge number as if I was getting a new software license vs just changing versions ($0 cost). Little Joe sent me to a software upgrade request form that was also confusing. I chatted with IT who told me to leave project as "none" to eliminate the charge number requirement. Then later they told me JMP should have had a DIFFERENT form and not the standard Software Upgrade form. It seems like if you call Click3000 they seem annoyed you are asking them about something that should be a form, but I don't know where I'm supposed to find this form!
I did manage to get JMP 17, but I'm still not sure I know what to do next time. I was also surprised it asked for me to register when I'm already registered, but that seemed to go through ok. A quick list of "what to do" would have been very helpful to work through this!
