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List of commonly used mailboxes outside of JMP TS or JET

JMP mailboxes:

• Accounts Receivable 
  • accountsreceivable@jmp.com
  • requests for refunds, credit memos, anything finance related
• Inside Sales US 
  • insidesales@jmp.com
  • If you cannot find the appropriate Inside Sales rep in the US
• Inside Sales EMEA 
  • emeainsidesales@jmp.com
  • If you cannot find the appropriate Inside Sales rep in EMEA
• Store Admin 
  • storeadmin@jmp.com (goes to Falco, Mike D, Peter J)
• JMP Business Operations
  • jmpbusinessops@jmp.com
• JMP Global Operations
  • jmpglobaloperations@jmp.com
• Due Diligence Group
  •  jmpddq@jmp.com
• JMP Licensing  
  • jmpbusinessops@jmp.com 
• JMP Commissions Team 
  • To update or verify correct commission is assigned
    • jmpcommissionsteam@jmp.com
• New renewal license Docu-sign needed
  
  • customernotices@jmp.com
• W-9 needed
  • jmpglobaloperations@jmp.com
• JMP Compliance
  • jmpcompliance@jmp.com
• ProxiID 
  • request@proxi.id or ideally https://federation.proxi.id/submit
    • For JMP Student version if university is not listed (see case 00121540 for example)
    • Student needs verification code
  • jmp-support@proxi.id
    • JMP Support Staff escalations directly to Proxi.id Support Staff -
    • Do not provide that email directly to students as it creates privacy concerns
  • secops@proxi.id
    • For Faculty or IT departments ONLY for assistance with SSO or verification
      • Do not give this email address to students

SAS Mailboxes:

• Accounts Receivable 
  • accounts.receivable@sas.com
  • requests for anything finance related that is billed through SAS
    • Pre-store 2.0 subscriptions managed through www.jmp.com/mysubscription 
    • non-JMP first site licenses
• SAS Customer Engagement Center (CEC)
  • engagementcenter@sas.com
  • SAS sales related questions, quotes, etc
    • equivalent of info@jmp.com
• SAS Profile Help
  • SASProfileHelp@sas.com
  • JMP currently uses SAS Profiles for: STIPS course, SAS download manager
• Technical Support
  • support@sas.com
• SAS Press Program
  • saspress@sas.com
  • Questions regarding books published by SAS Press program
    • https://support.sas.com/en/books.html
    • Includes both SAS and JMP books
• SAS Software Licensing
  • licensing@sas.com
    • Customer can call 800-727-0025, option 3
  • Canada licensing
    • licensing@can.sas.com