Personal Subscriptions were available for purchase in the JMP Store prior to the launch of Store 2.0 on May 24, 2023. After that date, Personal Subscriptions could be renewed even though they were no longer sold.
If the company is listed on the invoice, ie. user name followed by company name, and the user is leaving or transferring to a position where they no longer need the software, then they can transfer the JMP Personal Subscription to a new user.
1. Submit requests to update our systems for the new user:
a.Go to ServiceNow and select Generic Request for IT Services
Request Type = Other
Assignment Group = IT.Online.Digi.Plat.AG
Provide a summary of the request such as:
Please update the JMP Personal Subscription entitlement (including Chargebee and CDHub, as appopriate) for company name from username1 (email address1) to username2 (email address2). The JMP Personal Subscription was purchased in the name of the company and username1 is leaving the company. Related case TS-nnnnnnnn.
2. The user that is leaving the company will need to remove JMP from their machines and run the Subscription Reset tool to ensure the serial number is removed from the registry.
3. Once the ServiceNow ticket is complete, the new user should go to jmp.com/mysubscriptions to download the software and manage the Subscription. They will need to log in or create a new SAS Profile.
4. The new user will need to update the payment information in order for renewals to complete successfully.
