Note: beginning with Store 2.0 (24MAY2023), a user has access to both Windows and Mac install files from their My JMP account.
Use Case:
A user with a Personal or Academic Subscription would like to change the platform (OS) they use for JMP. Or, the user would like to download JMP on both Win and Mac. For student, these are users with older entitlements and are unable to download from https://support.sas.com/downloads/package.htm?pid=2538 and they receive the error below.
Steps to create a service now ticket to change OS
Inform the user that a ticket has been created for the request. Something along the following can be sent: I have submitted a request to have the platform (operating system) for your serial number changed to instead of . Once this request has been completed, I will let you know.
How to create a ServiceNow ticket to change the platform:
- Go to https://sas.service-now.com/sp?id=esc_index
- Select -> Service Desk
- Select -> Report an Issue
- Add the following people as watchers to this ticket
- John Jones and Falco Kronmüller
- Short Summary
- Change platform for JMP user to
- Please describe you issue below
- provide serial number, email, and user
- user preferred platform
- If this is a student subscription, indicate so in the request
- Would you like to change the default Assignment group:
- Assignment group drop down list
- Submit -> ServiceNow ticket is created
