Hi all - Michael McKernan at Sandia downloaded a trial on 2AUG, and now when he tries to install 6 days later he gets an "expired" message. How can we help him get started with the eval? Anna-Christina
We've recently updated the trial from 14.0 to 14.1. The serial numbers from 14.0 won't work with 14.1. I wonder if we changed the download links to make sure no one ended up with a 14.1 download with a 14.0 serial number.
@JonesieAtJMP, can you help diagnose here? Is there a possibility that this is what's causing the confusion for this user?
@anna-christina, can you ask for the exact error message the user was seeing on the download?
This shouldn't be related to 14.0 serial numbers not working with 14.1 because we have not switched over the download link for the trial to the 14.1 version yet.
I think it may be that the link in the email has expired... For new SAS Profiles, the download link that we give them prompts them to create their password. If he had already done this step and then clicked the link again he would have gotten a message that the tokens had expired -- perhaps that's the expired message he references. If that is the case, he should use one of the following links to get to the download: Windows: www.jmp.com/trial-download-win.html | Mac: www.jmp.com/trial-download-mac.html. If he is already logged in with his SAS Profile these links will take him directly to the download page. If not, he'll be prompted to log in.
We've added links at the bottom of the trial email directing people to use the links above if they have already created their password. That was done in the past week or two though, so it's possible it wasn't on his email.
