Private Support groups in the JMP User CommunityOverview
For some of our largest customers we have established some "private" support groups in the JMP User Community.
These groups are a secure mechanism for communication between users at that customer and us here at SAS. All Community members from the customer with an email in their email domain(s) will be automatically granted access to the group. All SAS employees will also have access to the group.
For customers that don't have an internal hub for JMP communications this space can fill that void, connecting JMP users from across the organization with each other and with us.
Boards
There are three main boards in each of these groups. They mirror the boards available in the main part of the JMP User Community:
- Wish List - This board gives customers a place to express their desires and ideas for enhancements to JMP. Users can comment on the ideas here and indicate support by giving a kudo. As one of our largest customers we want to know how we can make JMP more valuable for them.
- Discussions - Users can post questions or comments and solicit input from other users at the customer or from SAS staff. While this isn't an official support channel we do monitor these boards and try to respond to questions where we can help. We will also use this board to announce customer care opportunities (e.g., JMP Days, Discovery Summit, etc.) available to the users at that customer.
- Library - This is a board with reference materials specific to the customer. We may post support materials from JMP Days. The customer may post installation instructions or analysis standards or answers to frequently asked questions.
Notifications
Every user from the customer's email domain will be automatically added to the group and subscribed to the boards. They will receive email notification of new posts in these boards. These email notifications can be controlled by each user in their community subscriptions.
Commitment from the customer
These groups do require commitment from champions at the customer to ensure their success. Champions must be willing to promote the group and encourage participation.
Procter & Gamble JMP Users Group
Intel JMP Users Group
Micron JMP Users Group
Novozymes JMP Users Group
Dow JMP Users Group
First Solar JMP Users Group
Seagate JMP Users Group
Gore JMP Users Group
Re: Private Support groups in the JMP User Community@Phil_Kay and @dara_hammond oversee User Groups for Premier Customers.
Company people have to join the group. Company users wanting to join their Company Group can join using this process:
- Person has to be a community member using the company address to even access the page they need to access to join. The sales Team sends the link. For example, only users at Dow can even see this page: https://community.jmp.com/t5/Dow-JMP-Users-Group/ct-p/dow
- From that page, they have to join the group.
Re: staff access to Company User Groups, @Ryan_Gilmore noted on 8/11/2023:
Staff access to a company group depends on the group. Staff have access to groups created several years ago. Newer ones require you to be a member.
Currently, the ones that require membership are:
- Novozymes (Phil and Dara are owners so they can view and invite members as needed.)
- Western Digital (Phil and Dara are owners so they can view and invite members as needed.)
- Airbus (Phil and Dara are owners so they can view and invite members as needed.)
We have groups setup for Lonza and SK Hynix that would also require membership but I don’t believe these are currently being used.
Here are Premier Account companies that have User Groups.
Company
|
GTE
|
Community Area
|
ExxonMobil Global Services
|
Chandra @Chandramouli Ramnarayanan
|
N
|
Intel
|
Don @Don McCormack
|
Y
|
The Dow Chemical Company
|
Phil @Phil Kay
|
Y
|
Western Digital Corporation
|
Pin @PIN Hu
|
Y
|
Micron Technology, Inc.
|
Laura @Laura Higgins
|
Y
|
Novozymes A/S
|
Alex @alex Lippincott
|
Y
|
Novo Nordisk A/S
|
Valérie @Valérie Nedbal
|
N
|
NXP
|
Brady @Brady Brady
|
N
|
Merck Sharp & Dohme
|
Jian @Jian Cao
|
N
|
Eli Lilly and Company
|
Chris @Chris Kirchberg
|
N
|
First Solar, Inc.
|
Pin @PIN Hu
|
Y
|
Applied Materials, Inc.
|
Don @Don McCormack
|
N
|
Procter & Gamble Co.
|
Pete @Peter Hersh
|
Y
|
Apple, Inc.
|
Laura @Laura Higgins
|
N
|
W.L. Gore and Associates
|
Pete @Peter Hersh
|
Y
|
Global Foundries
|
Hyde @Hyde Miller
|
N
|
Seagate Technology
|
Valerie @Valérie Nedbal
|
Y
|
Re: Private Support groups in the JMP User CommunityThanks, @gail_massari .
Airbus is not a Premier account so Dara and I don't need to be "owners" for that group. But I don't see any problem with remaining. It looks like @flo_kussener is overseeing that group and has owner access.
Phil
