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How does a customer purchase a copy of JMP from the store? And possible trouble spots

A customer will need to create an account, even if they used JMP previously - unless they have purchased AFTER May 24, 2023. Customers cannot purchase a copy/copies of JMP without an account.

The customer can go to https://www.jmp.com/en_us/store/my-jmp-account.html for detailed instructions on creating a My JMP ID to access the store.

1. Go to store.jmp.com
2. Use the sign in link in the top right
3. If customer does not have a My JMP ID, they will need to select "Sign Up" in the pop-up
4. All we need to create an account is First/Last Names and email address
   1. Even if the email address is the same as their SAS Profile, they still need to create a Profile
5. Customer will receive a verification code at the email address provided
   1. This sometimes goes to spam or junk folders.
   2. We can’t control the spam filter settings. Customer may need to involve their IT dept about their filter settings. We (JMP employee) cannot resend a verification code to a customer as these are system generated
   3. An activation code has a limited lifespan. It will not expire in 10 minutes after requesting, however, a customer would not be able to use an activation code from hours ago.
6. Customer will need to enter the verification code and select "Verify"
7. And finally, they must accept the Terms
8. The customer is then directed back to the JMP store, where they should be logged in, and they can continue with their purchase.
9. During the checkout process, an individual user should select the "I am ordering as an individual" if this is not a company purchase.
   1. If a customer enters Organization of "Student" or "Self", an Restricted Party Screening (RPS) flag will be set and the purchase will be blocked until this is cleared by the Business Operations team.

 

 

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