When a customer's subscription expires, sometimes JMP does not offer the ability to input a new serial number. In that situation, provide the link to the Subscription Reset tool that matches the user's operating system:
This tool will remove the prior serial number from the registry. After the tool has been run successfully, subsequent executions will result in an error:
Unable to reset JMP Subscription licenseUnable to reset JMP Subscription license
The next time JMP is launched, the activation dialog will appear and the user can enter the new serial number and activate.
