When a user attempts to download JMP software from a SAS site using their SAS Profile, they could encounter the following message due to SAS' restricted party screening process.
In order to gain access to the software, the block will need to be cleared by SAS. Instruct the user to send the requested information to blocked-downl-help@sas.com. It is the customer's responsibility to reach out to the blocked-downl-help@sas.com if they wish to be unblocked - JMP staff cannot do this for the customer. See SAS Note 59688 for more information.
As of Jun2023, the JMP trial and SAS Download Manager require the SAS Profile and restrictive party screening. Software downloaded using a My JMP ID uses Descartes for restrictive party screening, which is not related to the above message.
Sample email template to send to customer - there is also a Salesforce JET email template with the same information as below:
Thank you for your interest in JMP. We apologize for any inconvenience, but we are currently unable to provide the content requested due to applicable export laws.
If you feel that we are in error, please send an email with the following information to blocked-downl-help@sas.com so that we can assist you with this matter:
Your full legal name
The email address for your SAS Profile login
Your Company/Organization full legal name
Your Company/Organization internet web address
Your Role/Title at your Company/Organization
Your email address at your Company/Organization
Your Country name
Your Year of Birth
Any other information that you think will help us to confirm your identity as a valid JMP licensee
This information will be used ONLY to confirm your identity as a valid JMP licensee who is allowed to receive the content requested under applicable export laws.
