Issue:
Customer contacts TS or JET and is having problems logging in
Resolution:
The following information can be relayed to the customer.
We have recently moved away from the SAS Profile and now authenticate via MyJMP profiles.
Register for a MyJMP profile with the same email address you used for your SAS Profile. You will be sent a verification code to the registered email address. Please check your junk or spam folders for the verification code if you have not received it shortly after registering as we have had some customer report this is where their verification code has been sent. This is our new passwordless authentication method and a new verification code will be sent to your email address each time you log into your MyJMP profile.
NOTES for internal use:
- the emails are coming from no-reply@jmp.com
- when customers are creating new MyJMP profiles, they could be flagged during the Restricted Party Screening
- this includes: current customer who already have a SAS profile, EAs, and purchases from the store
- Biz Ops will research if the company/contact can be cleared - processes are still being defined
