Anyone else not getting emails from JMP?I am wondering if my company is the only one with this issue: do any of your emails from JMP frequently go to our Quarantine folder? As an example my colleague is dealing with this when trying to download the newest EA, and every verification email goes to Microsoft's quarantine (not junk folder, it gets stopped before it gets to our inbox).
btw....it appears to be a verification code EVERY time you log in to myjmp. Which you then have to go get out of quarantine
Microsoft suggests that JMP follow these steps but so far JMP hasn't done so, maybe because nobody else deals with this?
Re: Anyone else not getting emails from JMP?Hi @ih,
Could you post (or send to me or Tech Support) the complete message, including the raw headers?
My reading of the page that you link looks like we are following the From address rules laid out.
Here's the raw headers of the verification message sent to me.
Delivered-To: jeff.perkinson+21apr23@gmail.com
Received: by 2002:a17:907:9c0a:b0:95a:393c:7aae with SMTP id ld10csp565346ejc;
Wed, 26 Apr 2023 10:10:52 -0700 (PDT)
X-Google-Smtp-Source: AKy350YWcxH0DgI4VXVE5qNJvI3lL6NULkLJgFC/cjsamNgadhwwSMrVAvjE4uumU1BRiQy9ltSC
X-Received: by 2002:ad4:5b87:0:b0:5ef:4bdd:42ed with SMTP id 7-20020ad45b87000000b005ef4bdd42edmr28225029qvp.50.1682529052292;
Wed, 26 Apr 2023 10:10:52 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1682529052; cv=none;
d=google.com; s=arc-20160816;
b=lsxKPVJJJhW8wJ12RjyFtYZ3SlsOMIkmBYuebHHFUAmW9HiEHxrtnhZ/u5bTbO3JL1
eu5HLBGz+A/MgjXzGzG9NPIxld0yuw9DsDgf6RgSCrAfy4kOgUkf/EVZZZT//K0MeNNg
8dkY+VABp8vRyjLkXm5m0sIAKe0hiwzu/RZfyeXkcCJmDjcEX4LYOQ+vSy8VhH7pQUnF
RerzqzQYP+gVAwoyNRDmtUWQqXcENbk5nkA7TD3Hxx/u8wAZYUwMEXTz/C1W/3Z7oCeG
yVGgAWnscOCZ4dzO9Mz1/sDtmuq7C/1pvHHLMfJEN6yE+iSQBUCZYiFN9MEdRr+nhOh8
PzBA==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
h=mime-version:subject:message-id:to:from:date:dkim-signature;
bh=9fK/DOhoc/ZJn8m+cVA6k7ZnFxvXUvXKw1Oe3taf55I=;
b=WtMg/pi1yMUw4NyoVM8r8Z4fc51w4POYe+knYUyJ0bHVHOVTYizIl9JFKSmTL2XAE0
B/cfrEkAUhe8M9jUYXqtM/NnoNQ4lp8AGctuHIk23WV11r/P5uElDf9FGXxt5WkEgK9U
yDtkG/96s4Ba03iCJkOC3Rc/2r05+Ba06Qf7Vm0opX3heqHK4C/O9RVUT7kXotaHm6UD
RGxc3D3FwpeUE+AARmGZObE5ATMyCs2D3K8TCPk6/ILcTPXIVm/pKrc7a+2nF9iR0qps
XI3Ey5lrUerqFvnJataL3bC4clTA4lOBA3Xrf0fyTGjRhK0wLk+FYPDahV5SUpIH4Uji
mQkg==
ARC-Authentication-Results: i=1; mx.google.com;
dkim=pass header.i=@jmp.com header.s=jmpcommunityuser header.b=aqg6DQ2n;
spf=pass (google.com: domain of no-reply=jmp.com__3sqzliz8bsv9bzuy@zkzvgosyx36a.1u-cxaiua0.na159.bnc.salesforce.com designates 13.110.74.205 as permitted sender) smtp.mailfrom="no-reply=jmp.com__3sqzliz8bsv9bzuy@zkzvgosyx36a.1u-cxaiua0.na159.bnc.salesforce.com";
dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=jmp.com
Return-Path: <no-reply=jmp.com__3sqzliz8bsv9bzuy@zkzvgosyx36a.1u-cxaiua0.na159.bnc.salesforce.com>
Received: from smtp14-ia4-sp3.mta.salesforce.com (smtp14-ia4-sp3.mta.salesforce.com. [13.110.74.205])
by mx.google.com with ESMTPS id iy9-20020a0562140f6900b005a595776004si10889466qvb.198.2023.04.26.10.10.52
for <jeff.perkinson+21apr23@gmail.com>
(version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
Wed, 26 Apr 2023 10:10:52 -0700 (PDT)
Received-SPF: pass (google.com: domain of no-reply=jmp.com__3sqzliz8bsv9bzuy@zkzvgosyx36a.1u-cxaiua0.na159.bnc.salesforce.com designates 13.110.74.205 as permitted sender) client-ip=13.110.74.205;
Authentication-Results: mx.google.com;
dkim=pass header.i=@jmp.com header.s=jmpcommunityuser header.b=aqg6DQ2n;
spf=pass (google.com: domain of no-reply=jmp.com__3sqzliz8bsv9bzuy@zkzvgosyx36a.1u-cxaiua0.na159.bnc.salesforce.com designates 13.110.74.205 as permitted sender) smtp.mailfrom="no-reply=jmp.com__3sqzliz8bsv9bzuy@zkzvgosyx36a.1u-cxaiua0.na159.bnc.salesforce.com";
dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=jmp.com
Return-Path: <no-reply=jmp.com__3sqzliz8bsv9bzuy@zkzvgosyx36a.1u-cxaiua0.na159.bnc.salesforce.com>
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=jmp.com;
s=jmpcommunityuser; t=1682529051;
bh=JUtGvjeJqsqcv9YCar2ba424Fi75+71A4rNOrypn01s=;
h=Date:From:To:Subject:MIME-Version:Content-Type;
b=aqg6DQ2nqb53XAHw5B89ZZG6/c0NsE8ytfO2cf2X1JWtlCYYbAeD/C2/D5M93aifY
AnF8RIuB23UEPDphzGjJBzl2ZruEWMgnivefeI7n+RFNgHjNvZPf2Q5Gc0VaoWL02A
z/Is3Ob8JUgEFMCqVr/YfQJgwOaQkTIaelidlivUTu4TZuOm0bt86o6riupAw/++AA
HNrHlyw6X0PG5M/v5HKQ7elv3t0e5+lR2Bju/TjcgihhfkLJNoO32O6Ncu3pIhcE14
hwaxRAtYpYJeEEbMQvGYHYWowOa/3PGqPSNc/CTqoVwfOwmi30E3SCwTzTfiDFU0lU
5ltcHabKOFiRw==
Authentication-Results: mx4-ia4-sp3.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp3;3:na159;4:prod/CN=na159-app2-36-ia4.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384)
Received: from [10.180.212.155] ([10.180.212.155:47070] helo=na159-app2-36-ia4.ops.sfdc.net)
by mx4-ia4-sp3.mta.salesforce.com (envelope-from <no-reply=jmp.com__3sqzliz8bsv9bzuy@zkzvgosyx36a.1u-cxaiua0.na159.bnc.salesforce.com>)
(ecelerity 4.4.0.19839 r(msys-ecelerity:tags/4.4.0.0^0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384
subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp3;3:na159;4:prod/CN=na159-app2-36-ia4.ops.sfdc.net")
id 94/2E-59338-B1B59446; Wed, 26 Apr 2023 17:10:51 +0000
Date: Wed, 26 Apr 2023 17:10:51 +0000 (GMT)
From: "no-reply@jmp.com" <no-reply@jmp.com>
To: "jeff.perkinson+21apr23@gmail.com" <jeff.perkinson+21apr23@gmail.com>
Message-ID: <Gu0xe000000000000000000000000000000000000000000000RTQFQ300te566xZdRVaJoEZkYwEeKA@sfdc.net>
Subject: Verify your identity in My JMP
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_4608_1360986348.1682529051989"
X-SFDC-LK: 00D1U000000CxAI
X-SFDC-User: 0055b00000SFKok
X-Sender: postmaster@salesforce.com
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-EmailCategory: Not Specified
X-SFDC-Interface: internal
The salient part of the steps you directed to (thank you for sending that!) say:
The From address is defined in detail across several RFCs (for example, RFC 5322 sections 3.2.3, 3.4, and 3.4.1, and RFC 3696). There are many variations on addressing and what's considered valid or invalid. To keep it simple, we recommend the following format and definitions:
From: "Display Name" <EMAILADDRESS></EMAILADDRESS>
Display Name: An optional phrase that describes the owner of the email address.
- We recommend that you always enclose the display name in double quotation marks (") as shown. If the display name contains a comma, you must enclose the string in double quotation marks per RFC 5322.
- If the From address includes a display name, the EmailAddress value must be enclosed in angle brackets (< >) as shown.
- Microsoft strongly recommends that you insert a space between the display name and the email address.
EmailAddress: An email address uses the format local-part@domain:
- local-part: A string that identifies the mailbox associated with the address. This value is unique within the domain. Often, the mailbox owner's username or GUID is used.
- domain: The fully qualified domain name (FQDN) of the email server that hosts the mailbox identified by the local-part of the email address.
These are some additional considerations for the EmailAddress value:
- Only one email address.
- We recommend that you don't separate the angle brackets with spaces.
- Don't include additional text after the email address.
Looking at the headers above the From address is:
From: "no-reply@jmp.com" <no-reply@jmp.com>
So, it looks like we're meeting the requirements there.
I've looked at other information in the documentation you linked (thanks again!) and can't see anything else obvious.
I'm hoping that the headers in the message that ended up in quarantine for you will give us a clue as to what configuration we need to do to pass through.
Thanks!
Re: Anyone else not getting emails from JMP?I put in a request to get this out of quarantine so I can send the whole message, but here are the headers. I see a bunch of anti-spam stuff that might relate to the links at the bottom of that Microsoft page.
Received: from DM3NAM02FT053.eop-nam02.prod.protection.outlook.com
(2a01:111:e400:7e71::53) by
DM3NAM02HT158.eop-nam02.prod.protection.outlook.com (2a01:111:e400:7e71::253)
with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6340.21; Wed, 26 Apr
2023 17:05:20 +0000
Received: from NAM11-CO1-obe.outbound.protection.outlook.com
(2a01:111:f400:7eab::204) by DM3NAM02FT053.mail.protection.outlook.com
(2a01:111:e400:7e71::291) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6340.21 via Frontend
Transport; Wed, 26 Apr 2023 17:05:20 +0000
Received: from BN8PR04CA0029.namprd04.prod.outlook.com (2603:10b6:408:70::42)
by PH7PR02MB8906.namprd02.prod.outlook.com (2603:10b6:510:212::7) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6319.33; Wed, 26 Apr
2023 17:05:16 +0000
Received: from BN1NAM02FT044.eop-nam02.prod.protection.outlook.com
(2603:10b6:408:70:cafe::1f) by BN8PR04CA0029.outlook.office365.com
(2603:10b6:408:70::42) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6319.34 via Frontend
Transport; Wed, 26 Apr 2023 17:05:16 +0000
Authentication-Results: spf=pass (sender IP is 13.110.74.206)
smtp.mailfrom=jmp.com; dkim=pass (signature was verified)
header.d=jmp.com;dmarc=pass action=none header.from=jmp.com;compauth=pass
reason=100
Received-SPF: Pass (protection.outlook.com: domain of jmp.com designates
13.110.74.206 as permitted sender) receiver=protection.outlook.com;
client-ip=13.110.74.206; helo=smtp15-ia4-sp3.mta.salesforce.com; pr=C
Received: from smtp15-ia4-sp3.mta.salesforce.com (13.110.74.206) by
BN1NAM02FT044.mail.protection.outlook.com (10.13.2.155) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.6340.21 via Frontend Transport; Wed, 26 Apr 2023 17:05:15 +0000
Return-Path: no-reply@jmp.com
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=jmp.com;
s=jmpcommunityuser; t=1682528715;
bh=eNtAhLkr8Nld9ysGHHBVoSqKbBTWua+8Cp7kpUn0V6U=;
h=Date:From:To:Subject:MIME-Version:Content-Type;
b=l8fCWBqFNXF1IJKm06Saa2jn4yHa8d+CK7qvzdz2NjHsaL3MC83And4j/lZvmuohs
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sW8ZW+Rs4UJivlpLa+DnPb/GBojikAgFPK4me+0TEgDtAjlpCT0Bqumt68oDYazCdY
sKuv4qRGGXjWA==
Authentication-Results-Original: mx2-ia4-sp3.mta.salesforce.com
x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com,
inc./OU=0:app;1:ia4;2:ia4-sp3;3:na159;4:prod/CN=na159-app2-39-ia4.ops.sfdc.net";
auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384)
Received: from [10.180.212.135] ([10.180.212.135:47704] helo=na159-app2-39-ia4.ops.sfdc.net)
by mx2-ia4-sp3.mta.salesforce.com (envelope-from <no-reply@jmp.com>)
(ecelerity 4.4.0.19839 r(msys-ecelerity:tags/4.4.0.0^0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384
subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp3;3:na159;4:prod/CN=na159-app2-39-ia4.ops.sfdc.net")
id BE/38-38143-BC959446; Wed, 26 Apr 2023 17:05:15 +0000
Date: Wed, 26 Apr 2023 17:05:15 +0000 (GMT)
From: "no-reply@jmp.com" <no-reply@jmp.com>
To: "isaac.himanga@adm.com" <isaac.himanga@adm.com>
Message-ID: <paZju000000000000000000000000000000000000000000000RTQFGR00nXEeZrGaQBmGlJfOWOK6kA@sfdc.net>
Subject: [EXTERNAL] Verify your new account in My JMP
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit
X-SFDC-LK: 00D1U000000CxAI
X-SFDC-User: Unknown
X-Sender: postmaster@salesforce.com
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-EmailCategory: Not Specified
X-SFDC-Interface: internal
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: 2f55bf32-42d4-44b3-a8c2-930ac8b182b2:0
X-MS-TrafficTypeDiagnostic:
BN1NAM02FT044:EE_
PH7PR02MB8906:EE_
DM3NAM02FT053:EE_
DM3NAM02HT158:EE_
X-MS-Office365-Filtering-Correlation-Id: 84338eb9-c48b-4cfd-426d-08db467867ed
X-MS-Exchange-AtpMessageProperties: SA
SL
X-Forefront-Antispam-Report:
CIP:13.110.74.206;CTRY:US;LANG:en;SCL:5;SRV:;IPV:NLI;SFV:SPM;H:smtp15-ia4-sp3.mta.salesforce.com;PTR:smtp15-ia4-sp3.mta.salesforce.com;CAT:SPM;SFS:(13230028)(4636009)(451199021)(5660300002)(8676002)(1096003)(34756004)(356005)(7596003)(7636003)(22186003)(6916009)(15650500001)(9686003)(86362001)(26005)(558084003)(83380400001)(336012)(36756003)(42186006)(18074004)(66574015)(58800400005)(133590200004)(126430200012);DIR:INB;
X-Microsoft-Antispam: BCL:0;
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Auto-Submitted: auto-generated
X-MS-Exchange-Generated-Message-Source: Antispam Quarantine Agent
X-MS-Exchange-Transport-CrossTenantHeadersStamped: PH7PR02MB8906
X-EopAttribution-RoutedToQuarantineCount: 0
X-MS-Exchange-Transport-CrossTenantHeadersStripped:
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X-MS-PublicTrafficType: Email
X-OriginatorOrg: adm.onmicrosoft.com
Re: Anyone else not getting emails from JMP?Thank you for sending the header information. It does not appear as though the email is being quarantined because of phishing. In the X-Forefront-Antispam-Report, the protection policy category assigned to the message was SPM (for spam) and not PHSH (for phishing). Similarly, the value SFV:SPM also indicates the message was marked as spam by the spam filtering.
I would guess one reason it was marked as spam is because the IP address from which the email was sent is not in your company's Allow List and the IP address is not (yet?) on any reputation list (see meaning of IPV:NLI - the IP address was not found any IP reputation list). If your IT department is willing, the IP address to include in the Allow List is 13.110.74.206 (from the CIP field).
Having said that, the SFS field in the header indicates the email may have violated enough (other?) rules to mark it as spam.
If you know what some of those violations are, we can investigate if there are changes we can make. Thanks.
Re: Anyone else not getting emails from JMP?Correct this was marked as spam not phish, I can't find any older messages to see how they compare, but below is a similar one to my colleague. I just put in a request for our IT to confirm why the previous message was quarantined. The last time I did this they sent me that link, but we'll see if that is the same this time.
Email #2 headers:
View more...
Received: from BN1NAM02FT050.eop-nam02.prod.protection.outlook.com
(2a01:111:e400:fc48::48) by
BN1NAM02HT190.eop-nam02.prod.protection.outlook.com (2a01:111:e400:fc48::321)
with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6340.21; Tue, 25 Apr
2023 20:04:37 +0000
Received: from NAM12-BN8-obe.outbound.protection.outlook.com
(2a01:111:f400:fe5b::208) by BN1NAM02FT050.mail.protection.outlook.com
(2a01:111:e400:fc48::158) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6340.20 via Frontend
Transport; Tue, 25 Apr 2023 20:04:36 +0000
Received: from BN9PR03CA0138.namprd03.prod.outlook.com (2603:10b6:408:fe::23)
by SJ0PR02MB7645.namprd02.prod.outlook.com (2603:10b6:a03:329::18) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6319.33; Tue, 25 Apr
2023 20:04:33 +0000
Received: from BN1NAM02FT029.eop-nam02.prod.protection.outlook.com
(2603:10b6:408:fe:cafe::5a) by BN9PR03CA0138.outlook.office365.com
(2603:10b6:408:fe::23) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6319.34 via Frontend
Transport; Tue, 25 Apr 2023 20:04:32 +0000
Authentication-Results: spf=pass (sender IP is 13.110.74.206)
smtp.mailfrom=isddq14711y4jb.1u-cxaiua0.na159.bnc.salesforce.com; dkim=pass
(signature was verified) header.d=jmp.com;dmarc=pass action=none
header.from=jmp.com;compauth=pass reason=100
Received-SPF: Pass (protection.outlook.com: domain of
isddq14711y4jb.1u-cxaiua0.na159.bnc.salesforce.com designates 13.110.74.206
as permitted sender) receiver=protection.outlook.com;
client-ip=13.110.74.206; helo=smtp15-ia4-sp3.mta.salesforce.com; pr=C
Received: from smtp15-ia4-sp3.mta.salesforce.com (13.110.74.206) by
BN1NAM02FT029.mail.protection.outlook.com (10.13.2.143) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.6340.21 via Frontend Transport; Tue, 25 Apr 2023 20:04:32 +0000
Return-Path:
no-reply=jmp.com__0-5dnryvr5sxstxc@isddq14711y4jb.1u-cxaiua0.na159.bnc.salesforce.com
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=jmp.com;
s=jmpcommunityuser; t=1682453072;
bh=nEt0wxLd3uJsAbwZNWRwDhP43v9sB4l1IQYVhw2pUKo=;
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auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384)
Received: from [10.180.212.98] ([10.180.212.98:49238] helo=na159-app2-28-ia4.ops.sfdc.net)
by mx1-ia4-sp3.mta.salesforce.com (envelope-from <no-reply=jmp.com__0-5dnryvr5sxstxc@isddq14711y4jb.1u-cxaiua0.na159.bnc.salesforce.com>)
(ecelerity 4.4.0.19839 r(msys-ecelerity:tags/4.4.0.0^0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384
subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp3;3:na159;4:prod/CN=na159-app2-28-ia4.ops.sfdc.net")
id BF/D3-04420-05238446; Tue, 25 Apr 2023 20:04:32 +0000
Date: Tue, 25 Apr 2023 20:04:32 +0000 (GMT)
From: "no-reply@jmp.com" <no-reply@jmp.com>
To: "drew.luebe@adm.com" <drew.luebe@adm.com>
Message-ID: <u6Cr3000000000000000000000000000000000000000000000RTOT3J00S8JxGw_kSkaC2FS1xkri_w@sfdc.net>
Subject: [EXTERNAL] Verify your identity in My JMP
MIME-Version: 1.0
Content-Type: text/plain
X-SFDC-LK: 00D1U000000CxAI
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X-Sender: postmaster@salesforce.com
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
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Re: Anyone else not getting emails from JMP?Here is a message that did go through, and indeed it has a slightly different sender IP. Perhaps this is a problem caused by other SalesForce customers, I'm sure JMP isn't contributing to that IP addresses poor reputation. 
This would explain why the problem is consistent.
View more...
Received: from PH0PR02MB7589.namprd02.prod.outlook.com (2603:10b6:510:5a::15)
by CH2PR02MB7015.namprd02.prod.outlook.com with HTTPS; Wed, 26 Apr 2023
17:09:14 +0000
Received: from DS7PR06CA0027.namprd06.prod.outlook.com (2603:10b6:8:54::6) by
PH0PR02MB7589.namprd02.prod.outlook.com (2603:10b6:510:5a::15) with Microsoft
SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.6319.33; Wed, 26 Apr 2023 17:09:12 +0000
Received: from DM3NAM02FT016.eop-nam02.prod.protection.outlook.com
(2603:10b6:8:54:cafe::7c) by DS7PR06CA0027.outlook.office365.com
(2603:10b6:8:54::6) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6340.21 via Frontend
Transport; Wed, 26 Apr 2023 17:09:12 +0000
Authentication-Results: spf=pass (sender IP is 13.110.74.198)
smtp.mailfrom=7nfaha12gvcj.1u-cxaiua0.na159.bnc.salesforce.com; dkim=pass
(signature was verified) header.d=jmp.com;dmarc=pass action=none
header.from=jmp.com;compauth=pass reason=100
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helo=smtp07-ia4-sp3.mta.salesforce.com; pr=C
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auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384)
Received: from [10.180.212.68] ([10.180.212.68:47564] helo=na159-app2-16-ia4.ops.sfdc.net)
by mx4-ia4-sp3.mta.salesforce.com (envelope-from <no-reply=jmp.com__aexqmi3dtu2hhrio@7nfaha12gvcj.1u-cxaiua0.na159.bnc.salesforce.com>)
(ecelerity 4.4.0.19839 r(msys-ecelerity:tags/4.4.0.0^0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384
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id 1C/8C-59338-7BA59446; Wed, 26 Apr 2023 17:09:11 +0000
Date: Wed, 26 Apr 2023 17:09:11 +0000 (GMT)
From: "no-reply@jmp.com" <no-reply@jmp.com>
To: "isaac.himanga@adm.com" <isaac.himanga@adm.com>
Message-ID: <bMY1J000000000000000000000000000000000000000000000RTQFMU003por_z4eSBaepIfS5qoTZQ@sfdc.net>
Subject: [EXTERNAL] Welcome to My JMP
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Re: Anyone else not getting emails from JMP?Interesting. Aside from the IP address, I see little difference between the information in the header fields. Even the successful one indicates the IP address wasn't found on an IP reputation list. I do see two additional Salesforce fields,
X-SFDC-EmailCategory: networksNewUser
X-SFDC-EntityId: 0DB5b000000fxzz
Not that it wasn't already, but this is beyond my level expertise.
Re: Anyone else not getting emails from JMP?Their first feedback is below:
I checked message header and found sender address and return path are different.
Please inform sender that sender address and return path should be same to prevent quarantine.
Re: Anyone else not getting emails from JMP?They just confirmed that this is the most important thing you can do to prevent quarantine.
Isaac
Re: Anyone else not getting emails from JMP?Another one that was blocked, not sure if this was automated or an actual message that Matt sent:
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([fe80::752f:da89:55c6:1af0%7]) with mapi id 15.20.6254.035; Wed, 5 Apr 2023
18:11:54 +0000
From: Matt Boron
CC: Wendy Tseng , Peter Polito ,
Scott Allen , Andy Spence
Subject: [EXTERNAL] Midwest JMP Pro User Group Follow-Up
Thread-Index: Adln6IxLkWArqO93Rs6rrFaZ6Doy9w==
Date: Wed, 5 Apr 2023 18:11:54 +0000
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Re: Anyone else not getting emails from JMP?I'm not sure why this one would have been blocked. I see no difference between the sender and the return path values (unless I'm looking at the wrong ones). The Microsoft antispam headers indicate it's not spam.
Re: Anyone else not getting emails from JMP?I have our IT department digging into that one the last message and this new one as well:
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From: Matt Boron
To: "nortoncraig@bfusa.com" ,
"timothy.keeney@rolls-royce.com" , AJ Kaur
, "drew.luebe@adm.com" ,
"ali.kalawadh@iowa.gov" , "dballard@brewerscience.com"
, "seema.sodhi@medtronic.com"
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, "sdsmith@mmm.com" , Gerry
Hobbs , "dmiller@hendrickson-intl.com"
, "paritosh.singh@perrigo.com"
, "aharding@eastman.com"
CC: Scott Allen , Wendy Tseng ,
Peter Polito , Robert Defrancis
, Monique Roerdink Lander
, Bill Worley
Subject: [EXTERNAL] Neural Networks Resources
Thread-Index: Adl+gXO4eGGyYRsKTqiU5m7YRqRiKQAAbuuw
Date: Thu, 4 May 2023 12:25:17 +0000
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