Questions with * came from SAS Library of questions.
- Are you a JMP user?
- If no:
- past jmp user?
- Do you use any analytics software, if so, what?
- Are you likely to be in the market for analytics software?
- If yes: Overall, [0-10] how satisfied are you with JMP software?*
- For the unsatisfied ask for details*
- Demographics - move to end
- First/Last Name, Organization Name, Job Title, Phone Number and E-mail Address
(Pull from SalesForce.com and ask respondents to verify we have correct information.)
- Annual Revenue/Company Size- What is your organization's approximate annual revenue?*
- Under $100 million
- $100 million to $499 million
- $500 million to $749 million
- $750 million to $999 million
- $1 billion or more
- Not Applicable
- Don't know
- Industry - What best describes your organization's primary industry?*
- Banking
- Capital Markets
- Communications
- Education
- Energy & Utilities
- Government
- Health Care
- Insurance
- Life Sciences
- Manufacturing
- Retail
- Services
- Other (please specify)
- Functional Area - Which of the following best describes the functional area in which you work? Please select the answer that most closely fits your area.*
- Actuarial
- Administration
- Analytics/Statistics
- Business Intelligence
- Consulting
- Data Management/Warehousing
- Education/Academics
- Finance
- Fraud Detection
- Human Resources
- Information Services/Technology
- Marketing/Business Development
- Operations/Production
- Purchasing/Procurement
- Quality/Reliability
- Research & Development
- Research (other than R&D)
- Risk Management/Compliance
- Sales
- Other (please specify)
- Job Title - What is your job title? (open ended)
- Which one of the following best matches your job title?* (WORK ON LIST)
- Owner/CEO/President
- C-Level (other than CEO)
- Senior or Executive Vice President/Vice President
- Senior Director/Director
- Senior Manager/Manager/Supervisor
- Other Management Role (please specify:)
- Analyst
- Data/Enterprise/Technical Architect
- Data Engineer
- Data Scientist
- Developer/Programmer
- IT Administrator
- Other Non-Management Role (please specify:)
- Number of Employees/Company Size- Which of the following best describes your organization's worldwide number of employees?*
- Fewer than 50
- 50 to 249
- 250 to 999
- 1000 to 4999
- 5000 or more
- Don't know
- What year were you born?
- Product-Specific Questions
- Which JMP product do you use currently:
- JMP
- JMP Pro
- JMP Genomics
- JMP Clinical
- Don't know
- What version of JMP do you currently use? (Conditional based on product with "don't know" choice).
- JMP/JMP Pro: 11 or earlier, 12, 13, 14, not sure
- JMP Genomics:
- JMP Clinical:
- How many years have you used JMP?
- In what areas do you personally use JMP? Check all that apply.
- Design of Experiments
- Quality Engineering, Reliability and Six Sigma
- Statistics, Predictive Modeling and Data Mining
- Data Visualization and Exploratory Data Analysis
- Consumer and Market Research
- Dashboard Building
- Other (free text)
- How often do you use JMP?
- Skill level
- How often do you use each of these analytic platforms(wc):
- Distribution
- Fit Y by X
- Tabulate
- DOE
- Fit Model
- ----MORE---
- Text Explorer
- Predictive Modeling platforms (for example, neural, bootstrap forest, partition, etc)
- Specialized Modeling (list platforms)
- Screening (list platforms)
- Multivariate (list platforms)
- Clustering (list platforms)
- Reliability (list platforms)
- Quality and Process (list platforms)
- Reliability and Survival (list platforms)
- Consumer Research (list platforms)
- [How often do you use]/[How much do you rely on]/[How much do you value] these table manipulation features:
- Summary
- Subset
- Sort
- Stack/Split/Transpose
- Join
- Update
- Concatenate
- JMP Query Builder
- How often do you use each of these graphics platforms (picture of graph menu):
- Graph Builder
- Plots (Bubble, Parallel, Cell)
- Scatterplot Matrix
- Scatterplot 3D
- Profilers (Profiler, Contour Profiler, Mixture Profiler, Custom Profiler)
- Legacy plots (Treemap, Chart, Overlay Plot)
- How often do you use each of these DOE platforms:
- Custom Designer
- Augment Design
- Definitive Screening
- Classical Designs (e.g. Screening, Response Surface, Full Factorial)
- Consumer Studies (Choice Design, MaxDiff Design)
- Special Purpose (Covering Arrays, Space Filling, BIBD, Nonlinear)
- Design Diagnostics (Evaluate Design, Compare Designs)
- Sample Size and Power
- Customer Satisfaction
- On a scale of 0 to 10, how likely are you to recommend JMP?*
- For 0-6: What could we do to move you to a 9 or 10? [open ended]
- How likely are you to recommend JMP software for renewal?*
- Overall, how satisfied are you with your relationship with JMP?*
- Sales and Marketing
- Who else in your company could benefit from using JMP?
- Would you be interested in participating in the JMP Early Adopter’s Program?
- What industry conferences do you or your colleagues regularly attend? (Free text)
- How often do you use the following social media services for work or work-related activity?
- Twitter
- Facebook
- LinkedIn
- Instagram
- Where do you get current industry best practice information:** reword/refocus
- Industry/Professional publications (free text)
- Twitter (who do you follow?)
- Facebook (what groups?)
- LinkedIn (What groups?)
- Reddit/Stack Overflow (which boards)
- **Format of receiving information ** potentially reserve for followup survey on how individuals consume information
- When learning about industry best practices?
- When learning about new features of a product?
- When learning how to perform new analytic techniques?
- Product Development
- What is your biggest frustration with JMP?
- How often do you use other tools to prepare data before analyzing in JMP? (five point scale, all the time - never)
- Follow-up for top two at "all the time" end:
- What do you currently use to fulfill this need?
- What could JMP include to reduce your reliance on other tools?
- What bugs do you encounter in JMP during regular use?
- How often do you use other tools to analyze data? (five point scale, all the time - never)
- Follow-up for top two at "all the time" end:
- What could JMP include to reduce your reliance on other tools?
- What do you currently use to fulfill this need?
- How often do you use other tools to graph/chart/plot/visualize data? (five point scale, all the time - never)
- Follow-up for top two at "all the time" end:
- What could JMP include to reduce your reliance on other tools?
- What do you currently use to fulfill this need?
- What usability issues do you encounter while using JMP?
- How do you rectify usability issues (or how would you like to relieve these issues)?
- How familiar are you with JMP scripting? (Five point scale: Not at all - Very)
- How often do you run a JMP script (whether you or someone else wrote it)? (Five point scale: Never - Frequently)
- When a major version of JMP (i.e., JMP 12, JMP 13, JMP 14) is released, how quickly does your organization adopt it? ** fix overlapping buckets
- Immediately
- 1-3 months
- 3-6 months
- 6-12 months
- 12+ months
- I don't know
- How is a new version of JMP usually rolled out at your organization? (Looking for adoption patterns for new releases- will need to re-word this question as well.)
- Have you encountered installation issues?
- What kind of installation issues have you encountered with JMP?
- How well do the following statements describe JMP? (1 to 5, Doesn't describe at all to Describes very well)
- is the best software
- is dependable
- is easy to use
- is the market leader
- is a product people love
- is intuitive to use
- is a good value for the money
- has more advanced features than competitors
- is a premium product
- is affordable
- is more enjoyable to use than competitors
- Other
- Are you aware of mechanisms for submitting feedback to JMP (e.g. Tech Support, Beta Program, Wish List)?
- Are you a member of the JMP online community?
- Would you be willing to be contacted regarding some of your responses?
- Final Question
- May we follow up with you about your responses on this survey?
- Either ask them to volunteer for future surveys or answer some additional questions.** make sound good (JMP User Platform)
