Content Request Process

saradoudt

As we continue to grow our business, its just as important to build sustainable, manageable processes that ensure we remain aligned in our efforts and messages. With the recent introduction of our new project management tool, Jira Work Management, we are looking to build out its capabilities that help us do just that.

One of the ways is formalizing the process for creating, updating and reviewing content. Currently, when new content is requested or changes to current content need to be made, we work through email, not really knowing who the email should go to or what the process should be or the expected SLA. Those requests are a black box. With this new request process, we hope to avoid silos and build transparency around the different marketing groups and the work that is being done.

Make a request:

Learn more about the Content Request Process, to enter a request, or to see what is already in play here.

About the content request process:

• Process for creating, updating and reviewing content that lives on jmp.com and in our various channels.

• Ensures we have consistency of message, no outdated information, and are presenting the best content and resources available for our visitors.

• Ensures we are focusing on our strongest messages and using clear metrics to understand performance.

• Ensures we are optimizing our time and resources more efficiently.

• Allows everyone to have a voice into the process.

What types of requests should use this process?

• Non-standard, non-repeating items.

• Requests for work from other teams.

• Examples:

  • “This page/asset seems to be outdated. Can we get it updated or removed?”

  • “There is a typo on the JMP Pro page”

  • “Should we add a FDE block to the JMP Pro software page”

  • “We need a faster way to find Mastering from the main nav”

  • “It would be helpful to have more content around x topic”

  • “Can we get this page updated to new brand?”

  • “This company is out of business/no longer using JMP, should we have their success story listed?”

  • “This screenshot looks pixelated on my retina display”

  • “This link is broken”….

  • “We need a resource around x topic”

  • "we need to add x sub-capability to this page" 

Request Process:

1. Anyone in JMP can use this form to request new content, to update content, or remove content from jmp.com. (you will need access to Jira Work Management to submit***)

   1. Work that can be automatically routed to campaign owners will be routed and bypass the triage workflow.

   2. If you forget to use the form and send your request via email, don’t be surprised if they respond with a link to the form.

2. To see the status of your request you can review the Jira board here (you will need access to Jira Work Management to view***).

3. The Web Strategy team will review and triage requests. Again, items that come through that can be immediately processed, will happen as quickly as possible.

• OPEN Your request has been received.

• ACCEPTED Your request is in cue for being reviewed.

• REVIEWING Your request is in the process of being reviewed.

• DONE This will be worked and sent to the appropriate team. You (the requestor) will be added as a watcher and will receive a notification with a link to a Jira to follow progress.

• REJECTED This request will not be worked on. you will be notified with a reason.