Topic Name: JMP Customer Care
Representative: Jeff Perkinson
Steering Committee Member: Jeff Perkinson
Date: 07/07/19
Section 1: Top Three to Five Takeaways
- Customer Care Mission: Grow an active and engaged community of JMP users worldwide, ensuring that every JMP user has the tools they need to get all the value out of JMP that they can.
- Two axes: Hands-on care (TLC) and mass communiciations. Hands-on care for accounts that need something extra, more than regional SE can provide, special circumstances, etc. Mass communications for large and growing user base.
- Key programs: JMP Days, JMP Workshops, Webcasts, New User Welcome Kit, JMP User Community, JMP Discovery Summit, JMP Newswire.
Section 2: Important Topic Links/Learning Resources
- JMP User Community - community.jmp.com
- Mastering JMP Webcasts - jmp.com/mastering
- New User Welcome Kit - jmp.com/welcome
- JMP Newswire - jmp.com/newswire
Section 3: High-Level Process Steps
- Each resource has it's own process
Section 4: Key Contact
- Everyone who interacts with customers
- Jeff Perkinson - Manager, JMP Customer Care
- Kathy Walker - JMP Days, JMP Discovery US breakout presenters
- Robin Moran - JMP user workshops (JMP Start, JMP Accelerate, JMP Roadshow), JMP Users Groups
- Gail Massari - Mastering JMP Webcasts, on-demand recordings
- Stan Koprowski - Customer Care, presentation server
- Ryan DeWitt - New User Welcome Kit, JMP user tutorial videos
- Julian Parris - JMP learning resources, SKP
- Elias Pickrahn - Customer Care in Europe
Section 5: Process Flows
Section 6: Process Videos
