About JMP Support Offerings
In addition to the JMP software itself, users can further benefit from a variety of support offerings provided by our company. This creates an opportunity for symbiotic relationship building between JMP and JMP users. By offering exclusive support options to organizations who upgrade licenses we can foster greater customer loyalty which, in turn, helps sales team market larger licenses and incentivizes product renewals. Further, these offerings must be feasible to be implement, cost conscious, and promote the continued use of JMP within an organization rather than marginalizing smaller companies from tiered benefits.
Goals
[1] Define a set of support offerings that can be made available to JMP users globally. Also, decide which license size each offering applies to. These offerings will primarily be applicable to the following User Enablement divisions: user success, education, technical support, and the Community.
[2] Determine a way to make the offerings appealing such that organizations will want to upgrade their license size.
Who is involved?
Members of User Enablement will lead this project, however, input from other teams will be important to incorporate as well (e.g. product management, sales, marketing).
If anyone would like to participate in this project or provide feedback please email Taylor Ferguson at Taylor.Ferguson@jmp.com
Timeline
This project is expected to be completed by year end of 2022.
Helpful Links
- Working Document: A resource to house, edit, and compile notes related to all offerings.
- Meeting Notes: A running log documenting content covered in meetings related to the support offerings.
