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Re: JMP Education and Training FAQ for Sales Teams

In terms of the eLearning courses that will be free in the JMP User Community - which courses are coming next after SPC?

Re: JMP Education and Training FAQ for Sales Teams

Thanks for the question, @andreacoombs1.

“Statistical Thinking for Industrial Problem Solving” is already freely available and linked from the JMP User Community (but still hosted through SAS).

“JMP: Statistical Process Control” and “JMP: The JMP Scripting Language” are available for free in the Community now.

“JMP: Data Exploration Using Case Studies,” “JMP: Statistical Decisions Using ANOVA and Regression,” and “JMP: Custom Design of Experiments” will become available in Spring 2023.

“JMP: Classic Design of Experiments” and “JMP: Stability Analysis” will be added later in 2023.

JMP Education and Training FAQ for Sales Teams

This community space is meant to be the hub for info on the education and training services for customers. This information is for internal use only and should not be copied out into separate documents. This page is a work in progress and will be updated when we have new information to share.

What should I tell customers about training and learning?

(1) Get all of your learning needs met in the Learn JMP space in the JMP User Community: community.jmp.com/learn. 

To find everything we have to offer, choose a Topic, then choose a Recommended Resource, or an Event, or filter on the Format of the resource (course, activity, video, or article) and/or Duration (less than 5 minutes, 5-30 minutes, or longer than 30 minutes) and/or Subtopic (Category within the Topic). Filtering on the Series is coming soon.

If you want to plan a full curriculum, choose from the courses by selecting All Topics (or choose a topic) and filter on Format=Course, and supplement these with any upcoming events (such as the Hands-On Workshops) and other videos, articles, and activities, all available at community.jmp.com/learn.

(2) You can offer our JMP-Education-created course materials to customers to use/adapt in their own internal training programs. See below.

If a customer insists on a private training course, how do I help them find a vendor?

The JMP Partners Program (jmp.com/partners) has not been updated in a couple years, and any update that may be coming in the future will not happen until after it becomes possible to send JMP Partners through a click-through software licensing process, so be prepared to see this same unchanged Partners website until at least some time in 2026.

In the meantime, the only info we are able to provide for JMP customers who want private training is that jmp.com/partners site.

It is hard to search for which Training Partners will work in which locations, and there is no information on that website about which Partners are well-staffed and likely to have the time or experience to cover a particular topic. Because we should not be driving business to any one Partner over another, we provide no recommendations here. However, in order to help your customers have a positive experience searching for an appropriate Partner, many sales teams mention a few Partners they have worked with in the past and know are actively taking Training customers. Discuss with your manager if you need recommendations.

How should sales teams talk about JMP Education services to customers?

We need help answering this! If you are having these conversations with customers, what are you saying? If you are finding success in using JMP Education services to sell more software and expand the JMP footprint for your customers, how are you having these conversations? What are your talking points?

See this page on suggested replies for some talking points and copy-paste replies.

How can I find out which customers or training companies have licensed the course materials?

Check this list in the Education Confluence space. You will need to be logged into Confluence to view this page. Email Monica.Beals@jmp.com if you cannot see the list here and need information.

If someone wants to license the course materials, what is the process?

There is a Docusign agreement that can be sent to your customer. It is a non-negotiable agreement, for a free license to our course materials, that basically says the customer can download powerpoint lecture slides, pdf course notes (combining ppt slides and detailed text and how-to steps), and course data files for any JMP courses that we own. (There are a few courses, developed in the SAS Business Knowledge Series, that are not covered by this agreement.) The customer can use these materials for internal training, and they can adapt the materials, including by adding their own company-specific data examples, or by shortening or expanding sections of the courses, etc. They are restricted from applying our materials to teach other software. The list of courses available is copied below.

If you want to start this licensing process, send an email to Ericka Pirozzi in JMP Legal and let her know you would like to prepare the Course Materials Licensing Agreement for your customer. Send her the following info:

Full company name (including organization type (LLC, Inc., etc.))

Company address

Signatory name

Signatory address

After Ericka receives your request, she will prepare the contract for your customer and send it back to you to send to the customer for signature. You will send that back to Ericka and she will have JMP counter-sign. She will then send the completed agreement back to you and she will copy Monica Beals. Please send Monica the contact info for the person at the customer site who should have access to the materials. Monica will email access to that customer.

Please note that there are two legal agreements that are for similar things, one for STIPS content and the one for the rest of the course materials (non-STIPS). To request the STIPS-related agreement, see this page.

• STIPS Training Materials, like PPT: “STIPS Teaching Materials Agreement”
• Other JMP Education materials: “Course Materials Licensing Agreement”

The available courses in the "Course Materials License" are:

• JMP®: A Case Study Approach to Data Exploration
• JMP®: Statistical Decisions Using ANOVA and Regression
• JMP®: Custom Design of Experiments
• JMP®: Classic Design of Experiments
• JMP®: The JMP® Scripting Language
• JMP®: Designing and Building a Complete JMP ® Script
• JMP®: Measurement System Analysis
• JMP®: Statistical Process Control
• JMP®: Analyzing Discrete Responses
• JMP®: Modern Screening Designs
• JMP®: Analyzing and Modeling Multidimensional Data
• JMP®: Design and Analysis of Mixture Experiments
• JMP®: Application Development Using the JMP® Scripting Language
• JMP®: Reliability Analysis for Non-repairable Systems
• JMP®: Analysis of Dose-Response Curves
• JMP®: Graphing and Reporting with JMP
• JMP®: Stability Analysis
• JMP® Pro: Finding Important Predictors
• JMP® Pro: Exploring and Analyzing Patterns in Text Data
• JMP® Pro: Analyzing Curves and Profiles Using the Functional Data Explorer
• JMP® Pro: Predictive Modeling

How can JMP employees access the course materials (for personal learning, for example)?

JMP-internal access to the course materials is available at Course Materials -- Internal Use ONLY. 

Please do not share these materials directly with customers. Customers MUST sign our "Course Materials Licensing Agreement" before they get access to the materials. See the FAQ item, above, on requesting that agreement on behalf of your customer.

Tell me all about STIPS!

• This page is the source of all STIPS info.
• Update on certification: The STIPS certification was retired effective Dec 31, 2022. As an alternative, through STIPS or STIPS on Coursera students can earn badges of completion for each module. In addition, students can pay $39 to earn a Coursera certificate of completion.
• Current version is in JMP 17.
• Translation is in Korean, Chinese, Japanese, and Spanish. This includes closed captions, transcripts, and all written content (HTML components, TOC, summaries, practices,…). Audio and Video are English, with the exception of Spanish audio. 
• STIPS is still in SAS EDU. That means there is still a Virtual Lab. We do not have a way to create a Virtual Lab for JMP Education courses yet (outside of SAS EDU), so we are keeping STIPS in the SAS EDU environment for a while longer.

Can a sales team offer the content from a Hands-On Workshop direct to a customer?

Well, yes, I guess. All of the content (including the materials – scroll way down to the bottom “Course Resources” links) for the Hands-On Workshops is downloadable here.

We (JMP Education) would like to keep some control over how and when these materials are used, though, so we’d appreciate if you let us know when you want to use our content directly with a customer.

If you have interest in arranging an additional Hands-On Workshop, reach out to Kirsten Crannell.

If you have interest in arranging for just one or two hours from the Hands-On Workshops to be offered in a JMP Inspire, reach out to Kathy Walker.

What is the plan for the Learn JMP space?

We want this space to be the home space, in the Community, for all education-related materials.

• One place to find all learning content.
• Make it easy for a user to find exactly what they need, without feeling overwhelmed.
• Localize!!!

We are limited by some aspects of the User Community platform, and we are working on building out the features we need. We will add content and update the organizational scheme as fast as we are able. Please be patient as we build this, but also be excited with us: we think this will organize and simplify a lot and make the user experience of finding and accessing content much improved. 

If you do have any feedback on to offer on Learn JMP, or errors to report, or new content to request, please use jmp.com/request and select "Learn JMP [User Content Creation]" as the type of request.